SYUFY GROUP

Membership Concierge

Job Overview

briefcase

Employment Type

Full-time
clock

Compensation

Type:
Hourly
Rate:
Range $14.75 - $19.00
clock

Work Schedule

Weekend Shifts
diamond

Benefits

PTO
benefits package
401k
Complimentary Club membership
Discounts on Club goods and services

Job Description

Villa Sport is a premier fitness and lifestyle club known for its resort-style facilities and a vibrant community atmosphere. Operating across multiple states including California, Texas, Colorado, Idaho, and Oregon, Villa Sport is much more than a gym. It serves as a hub where fitness, family, and fun seamlessly blend, offering its members a unique and energizing environment designed to support health, wellness, and social connection. The company prides itself on fostering a dynamic workplace that encourages personal and professional growth, making it an ideal place for individuals who thrive in fast-paced, service-oriented settings. As a company, Villa Sport is... Show More

Job Requirements

  • High school diploma or equivalent
  • availability to work full-time including Saturdays
  • ability to handle confidential information responsibly
  • good communication skills
  • experience working in a hospitality or customer service role preferred

Job Qualifications

  • Hospitality industry experience is preferred
  • highly organized and a self-starter
  • excellent team player
  • focused yet flexible
  • excellent judgment
  • comfortable handling sensitive and confidential information
  • strong computer skills

Job Duties

  • Manage concierge que emails
  • process all online member add on requests
  • process all online member removal requests
  • process all online upgrade/downgrade requests
  • process account reactivations
  • process refunds with provided guidelines
  • assist members with program registration
  • work closely with Member Account Representative in resolving issues for monthly billing
  • answer phone calls from members and assist with member needs
  • audit daily club contracts
  • other duties as assigned by Supervisor

Job Qualifications

Experience

Mid Level (3-7 years)

Job Location