Membership Account Concierge

Job Overview

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Employment Type

Hourly
Full-time
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Compensation

Type:
Hourly
Rate:
Range $14.00 - $18.00
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Work Schedule

Weekend Shifts
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Benefits

401k
Paid Time Off
Complimentary Club membership
Employee Discounts
Remote work environment
Competitive wages
benefits package

Job Description

Villa Sport is a renowned fitness club company with a diverse portfolio of well-established clubs located across multiple states such as California, Texas, Colorado, Idaho, and Oregon. As specialist fitness centers, Villa Sport clubs are more than just workout facilities; they are vibrant communities where health, family, and fun intersect. The establishment focuses on creating dynamic and energizing environments where members and employees alike can thrive and grow together. Villa Sport has a strong reputation for prioritizing member engagement and delivering exceptional service, making the clubs top destinations for those focused on wellness and an active lifestyle.

For those pas... Show More

Job Requirements

  • Must be located in Houston, TX area
  • ability to work full-time hours including weekends
  • excellent communication skills
  • experience handling confidential financial information
  • strong organizational skills
  • ability to multitask effectively
  • proficiency with computers and software applications

Job Qualifications

  • Hospitality industry experience is preferred
  • highly organized and a self-starter
  • excellent team player
  • focused yet flexible
  • excellent judgment
  • comfortable handling sensitive and confidential information
  • strong computer skills

Job Duties

  • Manage concierge que emails
  • process all online member add on requests
  • process all online member removal requests
  • process all online upgrade/downgrade requests
  • process other membership forms as assigned
  • process refunds according to guidelines
  • work closely with Member Account Representative to resolve monthly billing issues
  • assist with collections from past due accounts
  • answer phone calls from members and assist with their needs
  • perform other duties as assigned by Supervisor

Job Qualifications

Experience

Mid Level (3-7 years)

Job Location

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