Member Team Lead

Shenandoah, TX, USA|Onsite

Job Overview

Employment Type

Temporary

Hourly

Internship

Consulting

Full-time

Part-time

Compensation

Type:

Hourly

Rate:

Range $20.00 - $28.00

Benefits

Health Insurance

Vision Insurance

Dental Insurance

401(k)

stock purchase

Life insurance

Paid Time Off

Parental leave

Family care leave

bereavement

jury duty

Paid sick leave

short-term disability

long-term disability

Company Discounts

Military Leave Pay

adoption and surrogacy expense reimbursement

Tuition Assistance

Job Description

Sam's Club is a renowned membership-only retail warehouse club, headquartered in the United States, that offers an extensive range of products including groceries, electronics, household goods, and more at competitive prices to its members. As a division under Walmart Inc., Sam's Club emphasizes providing value, quality, and exceptional service to its members. With numerous locations across the country, it combines a unique shopping experience with the convenience and benefits of membership programs. The company fosters a culture of respect, integrity, and excellence, committed to serving both its associates and customers through a supportive and dynamic workplace environment. Sam's Club strives... Show More

Job Requirements

6 months retail experience including operating front-end equipment such as cash register
6 months customer service experience
Must be 18 years of age or older

Job Qualifications

6 months retail experience including operating front-end equipment such as cash register
6 months customer service experience
Ability to lead a front-end team
Experience supervising including hiring, evaluating, mentoring, developing and managing workload of others

Job Duties

Assist management with the supervision of associates in assigned area of responsibility
Assign duties to associates
Communicate goals and feedback
Train associates on processes and procedures
Provide direction and guidance to associates on member service approaches and techniques
Ensure member complaints and issues are resolved according to company guidelines
Ensure compliance with company policies and procedures
Support the Open Door Policy
Participate in recruiting, hiring, scheduling, promoting, coaching, and evaluating associates
Communicate and support membership by providing information on membership types, programs, and benefits to current and prospective members
Process memberships, upgrades, and credit accounts
Encourage membership renewals
Participate in sales and marketing events
Complete and maintain marketing recaps and other required documentation
Provide and ensure member service by acknowledging the member and identifying member needs
Assist members with purchasing decisions
Locate merchandise
Provide guidance and support to members regarding self-service technology
Assist members with transactions utilizing registers or self-checkout area
Ensure club pick-up orders are filled
Oversee assigned area by handling claims and returns
Zone the area
Arrange and organize merchandise
Identify shrink and damages
Organize and maintain availability of carts and flatbeds
Assist members with transporting items
Maintain parking lot cleanliness
Complete accounting records, file transactions and other required documentation
Follow accounting office procedures
Provide funds for proper register operation
Create and interpret financial analysis reports
Assist with accounting-related investigations
Prepare daily deposits
Oversee cash fund transfers
Investigate overages and shortages in cash register drawers and accounting office
Maintain confidentiality and accuracy of financial and personal information
Develop, communicate and implement processes and practices to meet business needs
Collaborate with managers, coworkers, customers and other business partners
Analyze and apply information from multiple sources
Monitor progress and results
Identify and address improvement opportunities
Demonstrate, promote and support compliance with company policies, procedures and standards of ethics and integrity
Explain, guide and demonstrate how to apply these in executing business processes and practices
Implement related action plans
Assist management with correcting ethical and compliance issues and problems
Lead and participate in teams by using and sharing resources, information and tools
Determine customer needs and business priorities
Coordinate and execute work assignments
Provide advice, feedback and support
Model and help others with how to adapt to change or new challenges
Embrace differences in people, cultures, ideas and experiences
Create a workplace where associates feel seen, supported and connected through a culture of belonging
Create opportunities for all associates to thrive and perform
Help to attract the best talent
Work as a team and build strong and trusting relationships
Communicate with impact, energy and positivity
Motivate and influence
Strengthen the team by helping, developing and mentoring others
Recognize others contributions and accomplishments
Maintain and promote the highest standards of integrity, ethics, and compliance
Model Walmart values to support and foster culture
Hold oneself and others accountable
Support Walmart's goal of becoming a regenerative company
Act in a selfless manner and consistently be humble, self-aware, honest, fair and transparent
Deliver results while putting the customer first
Make decisions based on reliable information
Balance short and long-term priorities
Display curiosity and desire to learn
Take calculated risks
Demonstrate courage and resilience
Drive continuous improvements
Be open to and use new technologies and skills
Support others through change

Job Location

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