Member Services / Front Desk Receptionist ( Cary & Raleigh Location )
Job Overview
Employment Type
Hourly
Part-time
Compensation
Type:
Hourly
Rate:
Range $15.00 - $18.00
Work Schedule
Weekend Shifts
Benefits
Bonus based on performance
Employee Discounts
free uniforms
Opportunity for advancement
Training and Development
Job Description
KidStrong is a leading private child development training center dedicated to nurturing brain, physical, and character development in children from walking age through 11 years old. The center employs a science-based curriculum that is parent-focused and taught by professionals, ensuring children receive top-tier developmental support. KidStrong operates as a franchised business with independently owned and managed local centers. This specific opportunity is with a KidStrong franchise serving the Cary and Raleigh locations. The franchise prides itself on fostering a community where team members experience both personal and professional growth while making an impactful difference in children's lives. The company culture... Show More
Job Requirements
- High school diploma or equivalent
- Prior experience in customer service or administrative roles preferred
- Ability to work a part-time schedule including evenings and weekends
- Strong communication and organizational skills
- Comfort with technology and learning new software platforms
- Ability to engage positively with children and families
- Must be reliable and professional
Job Qualifications
- A passion for working with children
- Comfortable speaking to parents and guardians about a variety of topics
- Completion of training through LearnUpon as required by leadership
- Prior experience as a member services receptionist is a plus
- Previous experience in management is preferred but not required
- Practical work experience with Google and Microsoft platforms
- Experience with systems such as GloFox, LearnUpon, Podium, HubSpot, and Google Sheets is preferred but not required
- CPR certification is preferred but not required, with certification possible within 90 days of hire
Job Duties
- Build and maintain relationships with KidStrong families to align with our core values and provide exceptional customer service
- Welcome families as they enter the center
- Assist members with all administrative needs and requests
- Help enroll new members interested in the program for a membership or trial class
- Be the trial champion by focusing on closing sales during trial visits
- Oversee center level initiatives such as center maintenance, training, and brand consistency
- Perform daily, weekly, and monthly cleaning and maintenance of the center with the team
- Work a part-time schedule including weekday and weekend shifts to support the Program Director
- Make daily sales outbound calls, texts, and manage trial follow-ups
- Conduct member relation calls and return voicemails
- Assist the Program Director with all center needs
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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