Member Services Concierge - PT
Job Overview
Employment Type
Part-time
Compensation
Type:
Hourly
Rate:
Range $14.00 - $18.00
Work Schedule
Flexible
Day Shifts
Weekend Shifts
Benefits
Paid Time Off
Flexible Schedule
Professional development opportunities
Employee Discounts
Community engagement opportunities
Job Description
The hiring establishment is a community center located at 5601 S. Braeswood in Houston, TX, dedicated to providing comprehensive recreational and social programs to its members and the surrounding community. This facility aims to foster community engagement, wellness, and enrichment through a variety of services and activities suitable for diverse age groups and interests. Known for its welcoming environment and commitment to exceptional member experiences, the center is a hub where individuals can connect, learn, and participate in a multitude of programs designed to enhance their quality of life.
As a Member Services Concierge, you will serve as th... Show More
As a Member Services Concierge, you will serve as th... Show More
Job Requirements
- High school diploma or equivalent
- Minimum 1-2 years experience in customer service or related field
- Ability to work flexible hours including nights and weekends
- Strong communication skills
- Proactive and team-oriented attitude
- Proficient in Microsoft Office Suite
- Ability to multitask and solve problems effectively
- Maintain professional and enthusiastic demeanor under pressure
Job Qualifications
- Minimum 1-2 years experience in customer service preferred or in a related field
- Excellent communication skills
- Ability to effectively interact professionally with all levels of internal and external personnel
- Able to work nights and weekends
- High energy, proactive, requiring little direction, takes responsibility
- Team oriented
- Strong multi-tasking and problem solving skills
- Ability to maintain an enthusiastic and professional demeanor while effectively and tactfully dealing with member and guest complaints and concerns
- Willingness to perform job tasks not part of immediate job responsibilities but aides in member satisfaction and getting the job done
- Must be proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
Job Duties
- Provide essential customer service to ensure member satisfaction and member appreciation
- Greet all members and guests upon their arrival and departure from the building and ensure they follow proper check-in procedures
- Maintain current knowledge about all programs, services and activities offered at the community center in order to promote these services and assist members with inquiries
- Serve as a liaison between members and staff by communicating member concerns to the proper supervisor
- Provide members with assistance in getting their Brivo credentials and ensuring that they are working properly
- Use Traction Guest software to have all guests sign in for meetings, tours and other events taking place at the community center
- Validate guest passes and charge when needed
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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