Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Day Shifts
Weekend Shifts
Benefits
Health Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Flexible Schedule
Professional development opportunities
Job Description
The hiring establishment for this role is a community-focused agency dedicated to providing exceptional services and programs to its members and guests. Known for fostering a welcoming and supportive environment, the agency operates a state-of-the-art facility with diverse offerings spanning wellness, recreational activities, educational events, and more. The agency prides itself on its commitment to member satisfaction, community engagement, and delivering an inclusive atmosphere where all individuals feel valued and supported.
This position is classified as a Member Services Concierge role. The primary focus of this role is to deliver the highest level of service to members, guests, and program... Show More
This position is classified as a Member Services Concierge role. The primary focus of this role is to deliver the highest level of service to members, guests, and program... Show More
Job Requirements
- Minimum high school diploma or equivalent
- 1-2 years experience in customer service or related field
- Ability to work nights and weekends
- Proficient in Microsoft Office Suite
- Strong communication skills
- High energy and proactive approach
- Team player
- Capable of multitasking and problem solving
- Ability to professionally handle member and guest concerns
- Willingness to perform tasks beyond immediate responsibilities
Job Qualifications
- Minimum 1-2 years experience in customer service preferred
- Excellent communication skills
- Ability to interact professionally with all levels of personnel
- Ability to work nights and weekends
- High energy, proactive, and self-directed
- Team oriented
- Strong multi-tasking and problem-solving skills
- Ability to maintain professional and enthusiastic demeanor when handling complaints
- Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
Job Duties
- Provide essential customer service to ensure member satisfaction and member appreciation
- Greet all members and guests upon arrival and departure and ensure proper check-in procedures
- Maintain current knowledge about all programs, services, and activities offered to promote and assist members with inquiries
- Serve as a liaison between members and staff by communicating member concerns to appropriate supervisors
- Provide assistance with obtaining and operating Brivo Credentials
- Use Traction Guest to register guests for meetings, tours, and events
- Validate guest passes and process charges when needed
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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