Member Services Concierge - PT

Houston, TX, USA|Onsite

Job Overview

Employment Type

Part-time

Compensation

Type:

Hourly

Rate:

Range $14.00 - $18.00

Work Schedule

Flexible

Weekend Shifts

Benefits

Part time schedule

Professional work environment

Job Description

The hiring organization is a reputable community-focused agency located at 5601 S. Braeswood in Houston, TX, which prioritizes delivering exceptional service and engagement to its members and guests. This agency operates primarily within the customer service sector and offers a variety of programs, activities, and services intended to enrich the community experience. Their environment encourages both team collaboration and individual responsibility, ensuring that each member or visitor receives attentive and personalized assistance.

The Member Services Concierge position is a part-time role designed to provide frontline support and service to members, guests, and program participants within the agency. The main... Show More

Job Requirements

Minimum 1-2 years experience in customer service
excellent communication skills
ability to work nights and weekends
high energy and proactive approach
strong multi-tasking and problem-solving skills
proficiency in Microsoft Office Suite
ability to maintain professionalism when dealing with complaints
team oriented
willingness to perform duties beyond immediate responsibilities

Job Qualifications

Minimum 1-2 years experience in customer service or related field preferred
excellent communication skills
ability to interact professionally with all levels of personnel
ability to work nights and weekends
high energy and proactive attitude
team oriented
strong multi-tasking and problem-solving skills
ability to maintain an enthusiastic and professional demeanor when handling complaints
willingness to undertake additional job tasks to aid member satisfaction
proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)

Job Duties

Provide essential customer service to ensure member satisfaction and member appreciation
greet all members and guests upon their arrival and departure and ensure they follow proper check-in procedures
maintain current knowledge about all programs, services, and activities offered at the agency
serve as a liaison between members and staff by communicating member concerns to the proper supervisor
assist members with Brivo Credentials and ensure their proper functionality
utilize Traction Guest to have all guests sign in for meetings, tours, and events
validate guest passes and charge fees as necessary

Job Qualifications

Experience

Entry Level (1-2 years)

Job Location

We didn't receive the exact location for this job posting,

please contact the employer.

You may be also interested in: