Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $15.00 - $20.00
Work Schedule
Flexible
Weekend Shifts
Benefits
competitive pay or wage range
Medical
Dental
Vision
401K contribution
Paid Time Off
Paid holidays
Employee Meals
Referral Incentives
recognition programs
Holiday pay
professional development and upward mobility opportunities
work-family culture
Job Description
Driftwood Downtown, located in Austin, TX, is a distinguished part of Discovery Land Company’s portfolio, serving as the company’s inaugural private 'city' club. As a vibrant and exclusive urban club, Driftwood Downtown connects the main Driftwood Golf & Ranch Club community to Austin's bustling downtown district. The club focuses on delivering an unmatched member experience through unique amenities such as chef showcases, a cutting-edge golf simulator, and exclusive dining events. Its strategic location offers members the opportunity to enjoy upscale services and engaging social events in one of America's most dynamic cities. The club emphasizes personalized and thoughtful service, cultural... Show More
Job Requirements
- Positive attitude professional demeanor and exceptional communication and interpersonal skills to deliver service to members guests and team members
- Must be able to work flexible work hours schedule including evenings weekends and holidays
- Long hours may be required due to business demands
- Ability to work in a team environment
- Ability to stay calm and focused during the busiest of times
- Ability to read write speak and understand English additional languages preferred
- Ability to meet the physical demands of the position including but not limited to working indoors and outdoors in all weather conditions standing walking and moving for periods of greater than eight 8 hours and lifting and carrying items sometimes greater than fifty 50 pounds
Job Qualifications
- High school diploma or equivalent
- College degree in hospitality communications marketing or public relations preferred
- At least 6 months of prior hospitality experience customer service and telephone experience
- Must have an outgoing and well-spoken personality be able to clearly interact verbally with members and guests
- Must be responsible dependable outgoing and friendly as well as patient and courteous with members guests and other co-workers
- Experience with Word Excel Google Power Point Outlook Email and a willingness to learn new computer programs that the Club utilizes
Job Duties
- Provide exceptional service and communication at all times with members guests and team members
- Greet all members guests politely promptly and accurately
- Proactively anticipate needs to enhance experience and demonstrate sense of urgency while responding to guest needs during all interactions
- Maintain cleanliness and organization of work areas at all times complete daily closing procedures and adhere to food safety and TABC standards
- Be aware of public cell phone usage protocol and social media regulations regarding our members and guests
- Support Member Services Manager with Club admin private member events Club events and incoming calls
- Check identification for legal drinking age refuse entry for intoxicated persons and deal with aggressive behavior or non-compliance with statutory or establishment rules with the support of management
- Ensure all members guests are entered into entry log and end of day report appropriately
- Manage reservations for food events and club amenities
- Maintain accurate food and valet logs and charging procedures
- Create and maintain member profiles and preferences
- Support Member Services Manager with members onboarding
- Work with Member Services Manager and Driftwood Golf and Ranch Club Member Services Team to maintain and update list of trusted local area vendors stores and services to recommend to members guests when requested
- Other duties as assigned
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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