Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $22.00 - $23.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Professional development opportunities
Flexible Schedule
Job Description
The Member Services & Communications Coordinator role is a vital position within the vibrant residential communities of TerraWalk at Babcock Ranch and Del Webb Oak Creek (North Fort Myers/Bayshore Road). These communities are renowned for providing an exceptional living experience centered around engagement, connectivity, and convenience for their residents. Both communities operate with a focus on resident lifestyle, hospitality, and seamless communication supported by modern digital tools and community-centric programming. Managed under the guidance of the Community Association Manager, the Member Services & Communications Coordinator serves as the central voice and connection point between community management and residents, fostering engagement... Show More
Job Requirements
- High school diploma or equivalent
- Two plus years of relevant experience in communications, hospitality, member services, or community roles
- Ability to lift up to 30 lbs
- Frequent standing, sitting, and walking within community properties
- Reliable transportation to travel between communities
- Basic computer and digital platform proficiency
- Excellent communication and interpersonal skills
- Ability to manage multiple tasks and deadlines
- Resident-focused service orientation
Job Qualifications
- Two plus years of experience in communications, hospitality, member services, or community/lifestyle roles
- Experience with newsletters, websites, or bulk communications
- Familiarity with Food & Beverage and Lifestyle promotions
- Comfort providing basic troubleshooting and training staff for digital tools
- Experience with Northstar or other club management software highly preferred
- Strong writing, editing, and people skills
- Confidence using websites, newsletters, and social media platforms
- Project management and integration skills
- Friendly, approachable, and resident-focused attitude
- Skilled at multitasking and balancing responsibilities across multiple communities
Job Duties
- Draft, design, and distribute resident/member communications including newsletters, e-blasts, announcements, event promotions, and F&B specials
- Manage private social media channels and newsletters to maintain engaging, consistent, and resident-friendly content
- Ensure messaging is accurate, timely, and easy to understand
- Lead implementation of Northstar club management software for both communities
- Maintain and update community websites, Northstar systems, calendars, menus, event listings, and notices
- Act as project manager for digital initiatives ensuring deadlines and deliverables are met
- Provide basic support for residents navigating websites, mobile apps, reservations, and forms
- Train staff to assist with simple troubleshooting and coordinate with vendors for escalated issues
- Assist with resident forums including coffee talks, town halls, and workshops
- Support event setup, A/V checks, sign-ins, and follow-up communications
- Help create a welcoming and interactive environment at all events
- Oversee Front Desk service standards and guide the Front Desk Associate
- Provide coverage when needed by greeting residents, answering phones, logging activity, and assisting with notifications or access systems
- Split work time between TerraWalk at Babcock Ranch and Del Webb Oak Creek ensuring consistent communication styles and resident experiences
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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