Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Professional Development
Retirement Plan
Employee Discounts
flexible scheduling
Job Description
Ridglea Country Club is a prestigious private club known for its rich traditions, exceptional services, and vibrant community. Situated in a serene and exclusive environment, the club provides an outstanding social and recreational experience for its members. With a commitment to maintaining a welcoming atmosphere, Ridglea Country Club combines elegance with a strong sense of community, ensuring that every member feels valued and appreciated. The club offers a variety of amenities including golf, dining, fitness, and special events that cater to families and individuals alike. As a cornerstone institution in the community, Ridglea Country Club strives to uphold its reputation... Show More
Job Requirements
- Bachelor’s degree in Communications Marketing Advertising Public Relations Hospitality Management or related field from an accredited four-year institution
- Minimum of 5 years of progressive experience in communications marketing or member-facing roles with at least 2 years of supervisory or leadership responsibility preferably in hospitality private club or service-driven environments
Job Qualifications
- Advanced proficiency in Microsoft Word and Excel with working knowledge of publishing and design platforms such as Adobe Creative Suite Photoshop Canva or similar tools
- Highly organized detail-oriented and creative with ability to plan prioritize and execute high-quality communications initiatives while maintaining operational oversight
- Exceptional written and editorial skills with ability to adapt tone and messaging for diverse audiences writing samples required
- Demonstrated ability to manage competing priorities delegate effectively and meet deadlines in a fast-paced member-focused environment
- Proven leadership presence with ability to coach guide and influence team members including supervisory and lead-level staff
- Strong interpersonal customer service and relationship-building skills with confidence to address sensitive situations professionally and calmly
- Sound judgment discretion and emotional intelligence handling confidential information and member concerns
- Flexibility to work evenings weekends and holidays as required
Job Duties
- Provides strategic leadership and direction to the Lead Receptionist ensuring front desk operations deliver a warm polished and service-driven first impression for members and guests
- Partners with the Lead Receptionist to recruit train coach and develop Front Desk staff reinforcing hospitality standards professionalism and meaningful member recognition
- Establishes communicates and upholds front desk service standards procedures and protocols reflecting the Club’s culture and commitment to personalized service
- Oversees performance management for the Front Desk team including goal-setting ongoing feedback and annual performance evaluations in collaboration with the Lead Receptionist
- Maintains oversight of front desk operations facility appearance staff presentation and service flow to ensure a consistently refined member experience
- Provides leadership oversight of scheduling and labor management ensuring appropriate staffing levels and alignment with departmental labor goals
- Serves as an escalation point for member and guest concerns resolving issues with discretion and care
- Develops and executes an annual communications plan supporting Club goals traditions and member engagement strategies
- Oversees all internal and external communications to ensure messaging is warm consistent and reflective of the Ridglea brand
- Creates and maintains communication materials including newsletters email campaigns signage digital displays event promotions and press releases
- Maintains and updates the Club website mobile app and calendar providing members with timely accurate and engaging information
- Produces compelling written and visual content enhancing the member experience and supporting discoverability through search optimization
- Designs and distributes branded email communications ensuring clarity and consistency
- Tracks engagement metrics to improve communication effectiveness
- Promotes Club events through multi-channel communication to drive attendance and participation
- Attends member events to engage members capture photography and video and assess event appeal and opportunities
- Manages all Club social media platforms highlighting Club life traditions dining fitness and family programming
- Oversees photography and video projects to enhance storytelling and member connection
- Designs The Scene Newsletter and Summer Calendar coordinating with department leaders and external vendors
- Works closely with Director of Membership to support prospective member communications and onboarding
- Collaborates with Director of Food & Beverage on dining menus promotions and special event marketing
- Supports General Manager/COO and management team in all marketing communications and public relations initiatives
- Ensures proper use of Ridglea branding across all departments signage merchandise and communications
- Provides administrative and communications support for Committees Board of Directors and Charitable Foundation
- Coordinates meeting logistics including agenda preparation scheduling material distribution minute-taking and follow-up communications
- Partners with Committee Chairs and leadership to support Club initiatives and governance objectives
- Maintains knowledge of RCC Bylaws House Rules and policies supporting consistent application
- Adheres to operational standards procedures and service expectations
- Participates in professional development opportunities and maintains relationships with communications professionals
- Performs additional duties and special projects as assigned
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Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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