Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $17.00 - $21.00
Benefits
Highly competitive benefits package
Job Description
State Employees Credit Union (SECU) of New Mexico is a well-established financial institution dedicated to serving the banking needs of state employees and their families. Known for its commitment to excellence, SECU provides a broad range of services including savings and checking accounts, loans, and financial planning resources. The credit union operates with a mission to offer outstanding financial products while maintaining a member-focused approach, emphasizing trust, reliability, and personal service. SECU's commitment to community and member service has made it a trusted name among financial institutions in the region, providing a stable and supportive work environment for its employees.Show More
Job Requirements
- Works in a safety conscious manner which ensures that safe work practices are used so as not to pose a risk to self or others
- adheres to policy on Drug Free Workplace
- complies with company policies and procedures and local, state, and federal regulations
- capability to execute all terms and conditions set forth in the Employee Handbook
- prolonged periods of sitting at a desk and working on a computer
- must be able to lift 15 pounds at times
- must be able to access and navigate each department at the organization’s facilities
Job Qualifications
- Must be a graduate of an accredited high school or have the equivalent of a high school diploma (G.E.D. certificate)
- excellent verbal and written communication skills
- knowledge of office machines and equipment
- ability to type
- patience, tact, enthusiasm, and a positive attitude toward members and the general public
Job Duties
- Greet members and answer telephone
- refer members to the appropriate staff
- perform other functions for various departments as required
- maintain pamphlet/information racks in the lobby and forms in the drive thru
- receive, separate and distribute mail
- sort out manifest bags which include mail from the branches
- assist members with basic new account information
- assist the Call Center with basic daily calls during overload
- assist Member Service with stop payments and wires
- assist members with Bill Pay inquiries and resolve issues
- assist with debit card issues, problem solving, instant issues, and disputes
- assist members with Mobile Banking questions, inquiries, and trouble shooting
- set up members for online banking, reset passwords, reset security questions, and print e-statements
- print counter checks, order checks, and order debit cards for members as needed
- order supplies for reception area
- serve as a back-up to the teller line
- perform all other assigned duties
Job Location
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