Member Service Concierge

Job Overview

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Employment Type

Full-time
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Compensation

Type:
Hourly
Rate:
Range $17.00 - $21.00
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Benefits

Highly competitive benefits package

Job Description

State Employees Credit Union (SECU) of New Mexico is a well-established financial institution dedicated to serving the banking needs of state employees and their families. Known for its commitment to excellence, SECU provides a broad range of services including savings and checking accounts, loans, and financial planning resources. The credit union operates with a mission to offer outstanding financial products while maintaining a member-focused approach, emphasizing trust, reliability, and personal service. SECU's commitment to community and member service has made it a trusted name among financial institutions in the region, providing a stable and supportive work environment for its employees.Show More

Job Requirements

  • Works in a safety conscious manner which ensures that safe work practices are used so as not to pose a risk to self or others
  • adheres to policy on Drug Free Workplace
  • complies with company policies and procedures and local, state, and federal regulations
  • capability to execute all terms and conditions set forth in the Employee Handbook
  • prolonged periods of sitting at a desk and working on a computer
  • must be able to lift 15 pounds at times
  • must be able to access and navigate each department at the organization’s facilities

Job Qualifications

  • Must be a graduate of an accredited high school or have the equivalent of a high school diploma (G.E.D. certificate)
  • excellent verbal and written communication skills
  • knowledge of office machines and equipment
  • ability to type
  • patience, tact, enthusiasm, and a positive attitude toward members and the general public

Job Duties

  • Greet members and answer telephone
  • refer members to the appropriate staff
  • perform other functions for various departments as required
  • maintain pamphlet/information racks in the lobby and forms in the drive thru
  • receive, separate and distribute mail
  • sort out manifest bags which include mail from the branches
  • assist members with basic new account information
  • assist the Call Center with basic daily calls during overload
  • assist Member Service with stop payments and wires
  • assist members with Bill Pay inquiries and resolve issues
  • assist with debit card issues, problem solving, instant issues, and disputes
  • assist members with Mobile Banking questions, inquiries, and trouble shooting
  • set up members for online banking, reset passwords, reset security questions, and print e-statements
  • print counter checks, order checks, and order debit cards for members as needed
  • order supplies for reception area
  • serve as a back-up to the teller line
  • perform all other assigned duties

Job Location

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