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Job Overview
Employment Type
Full-time
Hourly
Compensation
Hourly
Range $21.46 - $25.08
Work Schedule
Day Shifts
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Paid Time Off
Retirement Plan
Monthly incentives
Community involvement
Job Description
GreenState Credit Union is a well-established financial cooperative based in Iowa, known for its commitment to serving the financial needs of its members and communities. As a member-owned organization, GreenState Credit Union offers a full range of banking services including savings, checking accounts, loans, mortgages, and other financial products. Dedicated to fostering financial well-being, GreenState emphasizes a culture rooted in integrity, teamwork, and community involvement. The credit union promotes a positive, inclusive workplace where employees feel valued and empowered to contribute to the mission of enhancing the lives of their members and the vitality of local communities.
The Member Serv... Show More
The Member Serv... Show More
Job Requirements
- High school diploma or equivalent
- Minimum one year experience in a member service or similar role
- Knowledge of credit union accounts and products
- Ability to handle multiple functions quickly and accurately
- Must be bondable
- Registered pursuant to S.A.F.E Act requirements
- Ability to maintain confidentiality
- Strong interpersonal and communication skills
- Proficiency with computer applications
- Ability to work independently and exercise sound judgment
- Good time management and organizational skills
- Positive attitude and team player
- Ability to comply with all relevant regulations and policies
- Must report to work punctually and complete scheduled hours
Job Qualifications
- Must have at least one year of similar or related experience or 12 months in an MSR role with knowledge of credit union accounts and products
- High energy and sales ability with strong interpersonal skills
- Ability to coordinate and prioritize work assignments and organize work efficiently
- Demonstrates good time management skills to meet deadlines
- Accuracy and attention to detail
- Proficiency with computer applications, spreadsheets, word processing, and database applications
- Proven relationship building skills and techniques
- Must be self-motivated and exercise sound judgment
- Ability to maintain composure and problem solve as issues arise
- Ability to develop and maintain positive and effective working relationships
- Ability to work independently with minimal direction
- Reports to work punctually and works scheduled hours
- High school diploma or equivalent
- Must be bondable
- Registered pursuant to the S.A.F.E Act
- Adheres to all relevant state, federal and credit union regulations, policies, and guidelines
Job Duties
- Adheres to the Credit Union Service Standards in carrying out GreenState's mission and vision
- Demonstrates a positive member service focus at all times, greeting members and guests with a smile and eye contact immediately upon arrival, using their name or acknowledging them, and thanking them for their business
- Demonstrates teamwork in all interactions with coworkers and in the completion of all duties and responsibilities
- Ensures confidentiality of member information
- Supports a diverse and inclusive work environment
- Sales - asks questions, listens to members’ needs and offers solutions that best fit the member
- Acts as part of a cohesive team, demonstrating excellent interpersonal skills and positive interactions with employees
- Ensures confidentiality of member account information, requests identification when necessary, and provides account information only to authorized members
- Profiles each member to uncover opportunities for additional business
- Structures loan applications, works with underwriters, and adheres to lending policies and regulations
- Makes weekly outbound sales calls to members
- Performs all aspects of the Member Service Representative position, including cash drawer balancing and understanding credit union policies for cash handling, check handling, and identification
- Builds member relationships by recognizing financial needs and offering appropriate GreenState products or referrals
- Participates in promotions, contests, and team activities
- Responsible for sales of loan protection products
- Possesses thorough knowledge of federal regulations and procedures concerning deposits
- Performs vault duties including cash ordering, balancing, and audits
- Participates in community service organizations and credit union sponsored events
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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