Job Overview
Employment Type
Full-time
Hourly
Compensation
Type:
Hourly
Rate:
Range $15.00 - $16.50
Work Schedule
Rotating Shifts
Standard Hours
Weekend Shifts
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Life insurance
Disability insurance
Retirement Plan
Paid Time Off
Job Description
The YMCA, a globally recognized nonprofit organization dedicated to strengthening community through youth development, healthy living, and social responsibility, is seeking a dedicated and enthusiastic Member Service Associate to join its team. Known for its commitment to inclusivity and fostering a welcoming environment for individuals and families, the YMCA offers a supportive workplace where employees contribute directly to the betterment of their communities. This full-time position, averaging 40 hours per week with a Monday through Friday schedule, plays a vital role in the organization’s ongoing mission to engage members and provide exceptional service that sustains the YMCA’s far-reaching impact.Show More
Job Requirements
- High school diploma or equivalent
- minimum of six months of customer service, sales, or administrative experience
- strong administrative and organizational skills
- effective communication skills
- certification in CPR and First Aid within 60 days of employment
- completion of mandatory safety and compliance training
- knowledge of customer service and cash handling procedures
Job Qualifications
- High school diploma or equivalent
- minimum six months of experience in customer service, sales, or administrative support preferred
- strong administrative, organizational, and computer skills with keen attention to detail
- effective communication skills in person, on the phone, and in writing
- CPR and First Aid certification within 60 days of hire
- completion of annual safety and compliance trainings
- working knowledge of customer service principles and cash handling procedures
Job Duties
- Deliver outstanding customer service by greeting and engaging members and guests in a friendly and professional manner
- respond promptly to inquiries and concerns
- accurately process membership and program transactions by completing registrations, payments, and adjustments in Daxko
- maintain secure facility access by verifying member check-ins, enforcing scan-in procedures, and monitoring entry points
- conduct engaging facility tours by sharing information about YMCA programs, services, and membership benefits
- support member engagement and retention by initiating courtesy calls, assisting with promotions, and following up on member alerts or account concerns
- ensure safety, security, and compliance by following YMCA policies, responding to emergencies, and documenting incidents
- collaborate with cross-departmental teams by communicating program updates, membership policies, and payment details
- promote YMCA mission and community impact by sharing fundraising opportunities and encouraging member participation
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Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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