Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $42,600.00 - $63,800.00
Work Schedule
Standard Hours
Flexible
Benefits
Health Insurance
Dental Insurance
Vision Insurance
bonus opportunity
401(k) with match and profit sharing
Flexible Time Off
Job Description
Empeople Credit Union is a trusted financial institution dedicated to serving the members of Southern Maine with top-tier financial products and services. Established with a commitment to member-focused banking, this credit union prioritizes providing a personalized customer experience that aligns with its mission to enhance the economic well-being of its members. Empeople operates multiple branches throughout Southern Maine, maintaining a presence that supports local communities and facilitates seamless access to financial solutions. Their service philosophy emphasizes security, privacy, and convenience, ensuring members feel valued and supported at every interaction.
The Member Relationship Officer (MRO) role at Empeople Cred... Show More
The Member Relationship Officer (MRO) role at Empeople Cred... Show More
Job Requirements
- High school diploma or GED
- minimum two years of related teller, customer service, and cash handling experience
- must be bondable
- acceptable credit history
- Notary Public license
- comply with all applicable laws and regulations including Regulation CC, Bank Secrecy Act, OFAC, USA Patriot Act, and Customer Identification Program (CIP)
- strong mathematical and reasoning skills
- effective communication abilities
- ability to work at any Southern Maine branch as needed
Job Qualifications
- Knowledge of Empeople credit union products and services
- understanding of Empeople policies and procedures pertaining to member services
- ability to operate PCs using Excel, Word, PowerPoint, and Outlook
- proficiency with credit union financial software for account access and transactions
- strong customer service and communication skills
- ability to manage branch lobby and meet service level expectations
- capability to educate members on digital banking technologies
- strong organizational and detail orientation skills
- familiarity with regulatory compliance and anti-fraud measures
Job Duties
- Greet members promptly and deliver a concierge-level service experience
- process account transactions including deposits, withdrawals, loan payments, and cash and check handling
- perform general account maintenance functions accurately and efficiently
- assist members with digital banking products such as mobile and online banking
- handle inquiries and resolve problems related to products and services
- identify and recommend cross-sell opportunities to enhance member financial health
- ensure daily cash management, recordkeeping, and office security in compliance with credit union policies
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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