pelicanscu

Member Experience Representative (St. Jules/Lafayette, LA)

Job Overview

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Employment Type

Full-time
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Compensation

Type:
Hourly
Rate:
Range $17.04 - $21.30
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Work Schedule

Standard Hours
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Benefits

Medical insurance
Dental Insurance
Vision Insurance
Health savings account
Employer-paid Group Life Insurance
Paid vacation
Paid sick leave
Paid holidays
401k plan
paid Volunteer Time Off

Job Description

Pelican Credit Union, established in 1956, is a well-respected financial institution headquartered in Louisiana, dedicated to providing exceptional financial services to individuals and families across the state. Over the decades, Pelican has grown to become the largest state-chartered credit union in Louisiana, now proudly serving more than 68,000 members nationwide. Rooted in strong community values and a commitment to member-centric service, Pelican emphasizes inclusivity, respect, and a nurturing work environment. The credit union is guided by its core values, grounded in faith, and the principle of the golden rule, 'love thy neighbor.' This philosophy fosters a welcoming culture that appreciates... Show More

Job Requirements

  • Minimum of 1 year of continuous job experience
  • a High School Diploma or equivalent
  • excellent oral, written, and telephone communication skills
  • strong problem-solving and member service skills
  • working knowledge of Microsoft Office products
  • comfortable in a sales environment
  • availability to work Monday through Friday from 8:30 am to 5:30 pm
  • ability to assist members with various financial transactions
  • no travel required
  • able to work at the St. Jules Branch at 1600 N Bertrand Dr, Lafayette, LA

Job Qualifications

  • Minimum of 1 year of continuous job experience
  • a High School Diploma or equivalent
  • excellent oral, written, and telephone communication skills
  • strong problem-solving and member service skills
  • working knowledge of Microsoft Office products, especially Word, Excel, and PowerPoint

Job Duties

  • Serving as a member experience concierge for members entering the branch and coordinating lobby flow
  • performing routine member transactions including deposits, withdrawals, cash advances, loan payments, transfers, and check cashing
  • assisting members in the opening and closing of accounts
  • balancing the teller drawer at the end of the day
  • supporting Interactive Teller Machine (ITM) operations and serving as a knowledgeable resource
  • promoting and cross-selling Pelican products and services to members to fit their financial needs
  • performing other job-related duties as assigned

Job Qualifications

Experience

Mid Level (3-7 years)

Job Location

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