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Member Experience Representative (Baton Rouge, LA at Mid-City)

Pelican State Credit Union logo

Pelican State Credit Union

Member Experience Representative (Baton Rouge, LA at Mid-City)

Baton Rouge, LA, USA|Onsite

Job Overview

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Employment Type

Full-time
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Compensation

Type:
Hourly
Rate:
Range $17.46 - $21.82
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Work Schedule

Standard Hours
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Benefits

Medical insurance
Dental Insurance
Vision Insurance
Health savings account
Life insurance
Paid vacation
Paid sick leave
Paid holidays
401k plan
Paid Time Off

Job Description

Pelican Credit Union, established in 1956, is the largest state-chartered credit union in Louisiana, serving over 68,000 members nationwide. With a commitment to providing personalized financial services, Pelican embraces the values of faith, inclusiveness, and community engagement. The credit union fosters a culture rooted in the golden rule of 'love thy neighbor,' placing utmost importance on creating a safe, diverse, and inclusive workplace where employees from all backgrounds and experiences can thrive. Pelican values diverse talents and believes that varying perspectives enhance decision-making, innovation, and service quality for members and the communities it serves.

The role of Member Experience Repr... Show More

Job Requirements

  • Minimum of 1 year of continuous job experience
  • A High School Diploma or equivalent
  • Excellent oral, written, and telephone communication skills
  • Strong problem-solving and member service skills
  • Working knowledge of Microsoft Office products, especially Word, Excel, and PowerPoint

Job Qualifications

  • Minimum of 1 year of continuous job experience
  • A High School Diploma or equivalent
  • Excellent oral, written, and telephone communication skills
  • Strong problem-solving and member service skills
  • Working knowledge of Microsoft Office products, especially Word, Excel, and PowerPoint

Job Duties

  • Serving as a member experience concierge for members entering the branch and coordinating lobby flow
  • Performing routine member transactions, including deposits, withdrawals, cash advances, loan payments, transfers, and check cashing
  • Assisting members in the opening and closing of accounts
  • Balancing the teller drawer at the end of the day
  • Supporting ITM (Interactive Teller Machine) operations and serving as a knowledgeable resource
  • Promoting and cross-selling Pelican products and services to members to fit their financial needs
  • Performing other job-related duties as assigned

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Job Qualifications

Experience

Mid Level (3-7 years)

Job Location

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