Member Experience Representative (Baton Rouge, LA at Mid-City)
Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $17.00 - $21.00
Work Schedule
Standard Hours
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Health savings account
Life insurance
Paid vacation
Paid sick leave
Paid holidays
401k plan
Paid time off to volunteer
Job Description
Pelican Credit Union is a well-established financial institution that has been serving the residents of Louisiana since 1956. As the largest state-chartered credit union in Louisiana, Pelican Credit Union proudly supports over 68,000 members nationwide. The organization is deeply rooted in community values and dedication to member service, striving to create a welcoming and inclusive environment both for its members and employees. With a culture grounded in faith, the team at Pelican Credit Union embraces the golden rule of 'love thy neighbor,' fostering a workplace that values diversity, inclusion, and respect. They aim to build a workplace where every employee... Show More
Job Requirements
- Minimum of 1 year of continuous job experience
- A High School Diploma or equivalent
- Excellent oral, written, and telephone communication skills
- Strong problem-solving and member service skills
- Working knowledge of Microsoft Office products, especially Word, Excel, and PPT
Job Qualifications
- Minimum of 1 year of continuous job experience
- A High School Diploma or equivalent
- Excellent oral, written, and telephone communication skills
- Strong problem-solving and member service skills
- Working knowledge of Microsoft Office products, especially Word, Excel, and PPT
Job Duties
- Serving as a member experience concierge for members entering the branch and coordinating lobby flow
- Performing routine member transactions, including deposits, withdrawals, cash advances, loan payments, transfers, and check cashing
- Assisting members in the opening and closing of accounts
- Balancing the teller drawer at the end of the day
- Supporting ITM (Interactive Teller Machine) operations and serving as a knowledgeable resource
- Promoting and cross-selling Pelican products and services to members to fit their financial needs
- Performing other job-related duties as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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