Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $11.00 - $17.25
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and Development
inclusive work environment
Job Description
Ashland Credit Union (ACU) is a respected, non-profit, and member-owned credit union that has proudly served its community for over 80 years. As a financial institution, ACU is dedicated to providing exceptional service and financial guidance to its members, helping them navigate their journeys towards financial wellness and achieving their financial goals. With a rich history rooted in trust, integrity, and community involvement, ACU continues to grow and adapt to the evolving financial needs of its members, while maintaining a strong reputation for reliability and personalized service. This commitment to both members and staff has made ACU a cornerstone in... Show More
Job Requirements
- high school diploma or equivalent
- ability to work monday-thursday 8:00 am to 5:00 pm EST and friday 8:00 am to 6:00 pm
- retail customer service experience preferred
- cash handling experience
- excellent verbal communication skills
- problem solving skills
- ability to work effectively in a fast-paced environment, manage multiple priorities, and maintain accuracy
Job Qualifications
- high school diploma or equivalent
- retail customer service experience preferred
- cash handling experience
- excellent verbal communication skills
- problem solving skills
- ability to work effectively in a fast-paced environment, manage multiple priorities, and maintain accuracy
Job Duties
- utilize active listening skills to understand member needs as they relate to service-related transactions
- assist members with transaction needs through the Interactive Teller Machine from a central location
- process account transactions such as deposits, payments, check cashing, currency exchange, and issuance of cashier checks and gift cards
- create a great member experience and solidify ACU loyalty by effectively responding to member needs with both service and sales channels
- manage risk scenarios by utilizing sound judgement, high ethics, and prudence built upon an extensive knowledge of ACU policies and procedures
- be a brand ambassador in all interactions with members, employees, ACU board members, and volunteers
- actively participate in all required compliance and behavioral skill training that equip one for excellent job performance
- utilize available resources such as outbound calls, financial wellness conversations, targeted outreach campaigns and center of influence activities to capitalize on each member interaction
- perform additional responsibilities or projects as assigned by senior leadership or management to support branch and organizational goals
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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