Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $65,000.00 - $70,000.00
Work Schedule
Standard Hours
Benefits
Medical insurance
prescription insurance
Dental Insurance
Vision Insurance
Life insurance
short-term disability insurance
long-term disability insurance
Flexible spending account
Health savings account
Paid Time Off
federal holidays
401(k) plan with employer match
Discretionary performance bonuses
Job Description
Rock Valley Credit Union (RVCU) is a member-owned, not-for-profit financial institution dedicated to providing innovative financial solutions and exceptional service to its growing member base. Located in a thriving regional market, RVCU prides itself on empowering its members to achieve financial wellness and meet their life goals. As an organization, RVCU places a high value on teamwork, integrity, and community engagement, while fostering a supportive workplace that encourages continuous learning and professional development for its team members. With a strong emphasis on innovation and expanding service offerings, RVCU is a trusted financial partner that remains committed to delivering personalized member... Show More
Job Requirements
- Bachelor's degree in Business Administration, Finance or a related field or equivalent experience
- 3-5 years of experience in operations
- financial services experience preferred
- ability to obtain FiCep Certification within one year of employment
Job Qualifications
- Bachelor's degree in Business Administration, Finance or a related field or equivalent experience
- 3-5 years of experience in operations
- financial services experience preferred
- strong leadership and coaching skills
- excellent communication and collaboration abilities
- proven problem-solving and initiative-taking capabilities
- ability to obtain FiCep Certification within one year of employment
Job Duties
- Oversee daily MX operations to ensure accuracy, efficiency, and compliance across all branches
- develop, implement, and maintain operational policies and procedures that support credit union goals and regulatory standards
- conduct regular audits and reviews in each branch to identify opportunities for process improvement
- provide role-specific training for MX staff, including onboarding, compliance, product knowledge, and service excellence
- evaluate training effectiveness through performance metrics and feedback, implementing improvements where needed
- provide coaching and mentorship to enhance staff knowledge, confidence, and consistency
- foster a positive, service-oriented culture that promotes teamwork, accountability, and continuous learning
- monitor and analyze operational and financial reports to identify trends, inefficiencies, or risks
- collaborate with leadership to develop strategies that improve productivity, cost-effectiveness, and service quality
- support the development and rollout of new products, services, and technologies within the MX team
- serve as the liaison between branches and senior leadership, providing operational insight and recommendations
- represent RVCU's mission in the community by participating in outreach and educational events that promote financial wellness and brand visibility
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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