Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $102,000.00 - $120,000.00
Work Schedule
Standard Hours
Benefits
Medical insurance
Dental Insurance
Vision Insurance
401(k) Plan
Paid Time Off
Job Description
Fox Corporation is a prominent American media company renowned for producing and distributing a wide array of content through its distinguished brands including FOX News Media, FOX Sports, FOX Entertainment, FOX Television Stations, and Tubi Media Group. The company is recognized for empowering a diverse community of creators to develop culturally significant content, while nurturing an organization driven by creative ideas, operational expertise, and strategic thinking. Fox Corporation's influence spans across multiple sectors of the entertainment and news industries, making it a leader in the media landscape. The company places a strong emphasis on innovation, inclusivity, and delivering high-quality content... Show More
Job Requirements
- 5+ years of experience in member service or hospitality preferably at a private club or hotel
- experience working in CRM systems entering, managing and organizing confidential data
- strong communication and interpersonal skills with high empathy and poise
- ability to work cross-functionally in a fast-paced growth environment with little direction
- organized, detail-oriented, and capable of managing multiple engagement efforts simultaneously
Job Qualifications
- 5+ years of experience in a member service role or hospitality space preferably at a private club or hotel
- experience working in CRM systems managing confidential data
- strong communication and interpersonal skills with empathy and poise
- comfortable working cross-functionally in a fast-paced, growth-stage environment
- organized and detail-oriented with ability to manage multiple engagement efforts
- experience in hospitality, luxury services, live entertainment, or event operations is a plus
- experience in startup environments or new business incubation teams is desirable
- familiarity with ticketing systems and operations procedures at venues and stadiums advantageous
Job Duties
- utilize CRM, internal tools, and online systems to assist members in club suites with operational run of show, issue solving, and delivering a high-touch membership experience
- engage with members via multiple touchpoints including email, phone, text, and in person as their primary point of contact
- assist members with making reservations, accessing tickets, and creating unforgettable experiences
- contribute to weekly meetings discussing member feedback and operational insights
- assist the Director in designing and implementing strategies to deepen member relationships and increase satisfaction and retention
- identify and monitor membership metrics and refine engagement efforts based on insights, feedback, and data
- provide event-day hosting including placing catering orders, welcoming members, assisting with venue navigation, recording member insights, and facilitating additional experiences
- assist with building framework for hiring, training, and developing a team of Member Suite Specialists as membership scales
Restaurant and hotel hiring made simple with OysterLink.
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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