Job Overview
Employment Type
Hourly
Full-time
Compensation
Type:
Hourly
Rate:
Range $15.00 - $19.00
Work Schedule
Day Shifts
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Vision Insurance
401(k) savings plan
401(k) matching
Paid Time Off
vacation days
Job Description
The Member Experience Coordinator position is offered by a distinguished private club committed to delivering exceptional service and a remarkable member experience. This establishment thrives on fostering a community-oriented atmosphere where both prospective and current members feel valued and engaged. The club emphasizes a culture of hospitality, professionalism, and vibrant social interactions that enrich the lives of its members and their guests.
As an integral part of the Membership Team, the Member Experience Coordinator will be responsible for supporting various project initiatives and goals that aim to enhance the overall club experience. This role requires a dynamic individual w... Show More
As an integral part of the Membership Team, the Member Experience Coordinator will be responsible for supporting various project initiatives and goals that aim to enhance the overall club experience. This role requires a dynamic individual w... Show More
Job Requirements
- High school diploma or equivalent
- Minimum of one-year experience in hospitality business or similar role
- Ability to communicate effectively verbally and in writing
- Proficient with Microsoft Office suite including Word, Outlook, and Excel
- Ability to work under pressure and manage multiple tasks
- Physical ability to stand, walk, and lift up to 100 lbs occasionally
- Availability to work additional hours including weekends and holidays
- Willingness to adhere to company policies and standards of operation
Job Qualifications
- Minimum of one-year experience in hospitality business or a similar role
- Service oriented mindset making every guest feel valued
- Strong communication skills verbal, written, phone, text, and social media
- Work well under pressure, coordinating multiple tasks at any given time
- Strong organizational skills and attention to detail
- Positive phone demeanor
- Advanced working with Microsoft Office suite including Word, Outlook, and Excel
- Positive attitude and willing to work as part of a team
Job Duties
- Coordinate and distribute emails to members
- Set up for member check for member events
- Event set up of décor or warm welcomes
- Social media management
- Update in club marketing including posters, table tents, and enplug
- Support in completion of new member data entry and follow-up
- Define magic moments and execute within the club
- Write personalized postcards to invite members to events
- Function as the club representative on various member committees
- Assist director with social media, events, and follow up
- Assist in planning and facilitating events for members
- Adhere to all company, club and department standards of operations, policies, and procedures
- Conduct ourselves professionally and respectfully
- Work safely
- Attend daily line-up and participate as requested
- Take pride in appearance by arriving to work in a clean and neat uniform and properly groomed
- Be open, flexible, and adaptable to changing member and guest needs
- Understand service recovery procedures for members and guests
- Notify GM and/or department head of member/guest complaints and rectify using service recovery procedures
- Assume different responsibilities as needed and requested
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
You may be also interested in: