Job Overview
Employment Type
Hourly
Compensation
Type:
Hourly
Rate:
Range $15.00 - $19.00
Work Schedule
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Vision Insurance
401K Savings Plan
401K Matching
Paid Time Off
Job Description
The Member Experience Coordinator role is a vital position within a distinguished Membership Team dedicated to fostering exceptional experiences for both prospective and current members of an exclusive club. This role is situated in a dynamic environment that values communication, engagement, and project management to ensure seamless member interactions and satisfaction. The employing organization is a reputable club offering a welcoming atmosphere where members can enjoy personalized services and community connections. Focused on delivering superior member engagement, this club prioritizes innovative communication strategies and a supportive team culture.
As a Member Experience Coordinator, you will be entrusted with coordinating key c... Show More
As a Member Experience Coordinator, you will be entrusted with coordinating key c... Show More
Job Requirements
- Standing, walking, exposure to temperature changes, dust, fumes, or gases, climbing/ladders, squatting/kneeling, reaching, grasping, pushing/pulling, twisting/bending, lifting/carrying/pushing/pulling up to 100 lbs on occasion, folding/unfolding, talking, hearing, and seeing
- computer
- telephone
- attendance requirements for this position as outlined on the weekly schedule
- additional hours are required to meet deadlines of the position, including weekends and/or holidays
Job Qualifications
- Minimum of one-year experience in hospitality business or a similar role
- service oriented mindset making every guest feel valued
- strong communication skills verbal, written, phone, text, and social media communications
- work well under pressure, coordinating multiple tasks at any given time
- strong organizational skills and attention to detail
- positive phone demeanor
- advanced working with Microsoft Office suite, including Word, Outlook, and Excel
- positive attitude and be willing to work as part of a team
Job Duties
- Coordinate and distribute emails to members
- set up for member check for member events
- event set up of decor or warm welcomes
- social media management
- update in club marketing i.e., posters, table tents, enplug etc.
- support in completion of new member data entry and follow-up
- define magic moments and execute within the club
- write personalized postcards to invite members to events
- function as the club representative on various member committees
- assist director with social media, events and follow up
- assist in planning and facilitating events for members of the club
- adhere to all company, club and department standards of operations, policies, and procedures whether written or verbal
- conduct ourselves professionally and respectfully
- work safely
- attend daily line-up and participate as requested
- take pride in our appearance by arriving to work in a clean and neat uniform and properly groomed according to club standards
- be open, flexible, and adaptable to take care of our members and guest changing needs
- understand service recovery procedures for member/guests
- notify GM and/or department head(s) of member/guest complaints
- rectify by using service recovery procedures as soon as possible
- be ready to assume different responsibilities as needed and requested as an essential part of our jobs
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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