Job Overview
Employment Type
Hourly
Full-time
Compensation
Type:
Hourly
Rate:
Range $17.00 - $23.00
Work Schedule
Standard Hours
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Vision Insurance
401(k) savings plan
401(k) matching
Paid Time Off
vacation days
Job Description
The hiring establishment is a distinguished private club dedicated to delivering exceptional experiences to its members by fostering a welcoming and inclusive community. Known for its outstanding member services and hospitality, the club offers a variety of amenities, exclusive events, and personalized services that cater to a diverse and discerning membership base. By maintaining a commitment to excellence, the club ensures an environment where members can enjoy leisure, social engagement, and enriching experiences in an elegant setting. The club operates as a full-service membership organization that emphasizes warm relationships, impeccable service, and a collection of recreational and social opportunities for... Show More
Job Requirements
- Education not explicitly required but experience in hospitality or similar field preferred
- Minimum of one-year experience in hospitality business or a similar role
- Ability to communicate clearly and effectively across multiple channels
- Strong organizational and multitasking skills
- Ability to lift and carry up to 100 lbs. occasionally
- Standing, walking, and other physical activities as required
- Proficiency with computer and telephone
- Availability for additional hours including weekends and/or holidays
- Adherence to company policies and procedures
- Professional and respectful conduct
- Willingness to be flexible and adaptable to member needs
- Completion of full application process
Job Qualifications
- Minimum of one-year experience in hospitality business or a similar role
- Service oriented mindset making every guest feel valued
- Strong communication skills verbal, written, phone, text, and social media communications
- Ability to work well under pressure handling multiple tasks
- Strong organizational skills and attention to detail
- Positive phone demeanor
- Advanced working knowledge of Microsoft Office suite including Word, Outlook, and Excel
- Positive attitude and willingness to work as part of a team
Job Duties
- Coordinate and distribute emails to Members meeting the club's communication standards
- Populate event calendar and create event registration confirmations
- Set up for Member check in i.e. Name Badges, Welcome Signs
- Event set up of décor or warm welcomes
- Send thank you cards to speakers
- Take photos of events
- Make new Member welcome calls, provide 'warm welcome' and invitation to New Member Orientation
- Manage social media by responding to posts, creating copy, and verifying event calendar accuracy on Facebook page
- Update Members First with event and registration information
- Update Club marketing materials such as posters, table tents, and enplug
- Support ARMI calls or data entry in Tableau
- Assist in New Member data entry and follow-up
- Run Member Birthday/Anniversary lists for engagement
- Support processing resignations and follow-up
- Define Magic Moments and execute within the Club
- Write personalized postcards to invite members to events
- Collaborate with department heads to develop and implement a unified annual Club calendar of Member events
- Represent the Club on various Member committees
- Adhere to all company, club, and department standards of operations, policies, and procedures
- Maintain professional and respectful conduct
- Work safely
- Participate in daily line-up meetings
- Present a neat appearance and uniform
- Be flexible and adaptable to changing Member and Guest needs
- Follow service recovery procedures and promptly address Member/Guest complaints
- Assume additional responsibilities as needed and requested
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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