Member Experience Coordinator | Full-Time | University Club Alabama
Job Overview
Employment Type
Hourly
Compensation
Type:
Hourly
Rate:
Range $17.00 - $23.00
Work Schedule
Standard Hours
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Vision Insurance
401(k) savings plan
401(k) matching
Paid Time Off
vacation days
Job Description
The Member Experience Coordinator role is a vital position within a prestigious private club environment dedicated to providing exceptional member services and fostering a vibrant community spirit. As a hospitality and social club establishment, this club focuses on creating unforgettable experiences that engage members through personalized communication, exclusive events, and thoughtful program implementation. Catering to a discerning membership base, the club emphasizes warmth, hospitality, and excellence in every interaction from the moment a member arrives until they leave, ensuring that each visit is memorable and meaningful.
This role is designed to support the club's Member Experience Team by driving ini... Show More
This role is designed to support the club's Member Experience Team by driving ini... Show More
Job Requirements
- Experience in hospitality or related industry
- Excellent communication skills
- Ability to multitask and work under pressure
- Strong organizational and detail orientation
- Proficiency with Microsoft Office
- Ability to maintain a positive and professional demeanor
- Physical ability to stand, walk, lift up to 100 lbs
- Availability to work additional hours including weekends and holidays
- Adaptability and flexibility to changing needs
- Commitment to professional conduct and service recovery procedures
Job Qualifications
- Minimum of one-year experience in hospitality business or a similar role
- Service oriented mindset making every guest feel valued
- Strong communication skills including verbal, written, phone, text, and social media communications
- Ability to work well under pressure and coordinate multiple tasks simultaneously
- Strong organizational skills and attention to detail
- Positive phone demeanor
- Advanced working knowledge of Microsoft Office suite including Word, Outlook, and Excel
- Positive attitude and willingness to work as part of a team
Job Duties
- Coordinate and distribute emails to members meeting the club's communication standards
- Populate event calendar and create event registration confirmations
- Set up for member check in including name badges and welcome signs
- Event set up of decor or warm welcomes
- Send thank you cards to speakers
- Take photos of events
- Make new member welcome calls and invitations to new member orientation
- Manage social media by responding to posts, creating copy, and verifying event calendar accuracy on Facebook page
- Update Members First with event and registration details
- Update club marketing materials such as posters, table tents, and Enplug displays
- Support ARMI calls and data entry in Tableau
- Assist with new member data entry and follow-up
- Run member birthday and anniversary lists for engagement
- Support processing of resignations and follow-up
- Define and execute Magic Moments within the club
- Write personalized postcards to invite members to events
- Collaborate with department heads to produce a unified annual club calendar of member events
- Represent the club on various member committees
- Adhere to all company, club, and department standards of operations, policies, and procedures
- Conduct oneself professionally and respectfully
- Work safely
- Attend daily line-ups and participate as requested
- Maintain a clean and neat appearance following club standards
- Be adaptable to changing member and guest needs
- Understand and apply service recovery procedures for member and guest complaints
- Notify GM and/or department heads of member or guest complaints and resolve them promptly
- Be ready to assume different responsibilities as needed and requested
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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