Job Overview
Employment Type
Full-time
Part-time
Work Schedule
Weekend Shifts
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Life insurance
Disability insurance
401(k) retirement plan
Paid Time Off
Job Description
Invited is a leading company in the hospitality and service industry, established in 1957 with a mission centered on building lasting relationships and enriching the lives of members, guests, and over 17,000 employees. As the largest owner and operator of private clubs nationwide, Invited manages more than 130 clubs that include country clubs, city clubs, and athletic clubs. These exclusive clubs provide first-class amenities such as championship golf courses, state-of-the-art fitness centers, modern workspaces, resort-style pools, handcrafted cuisine, and advanced racquet facilities, making them premier destinations for members seeking exceptional recreational and social experiences. Invited is committed to creating an... Show More
Job Requirements
- high school diploma or equivalent
- minimum of 1 year experience in hospitality or customer-facing role
- ability to stand walk and perform physical activities for extended periods
- capable of working in varying temperatures and environments with potential exposure to dust fumes or gases
- ability to climb ladders squat kneel reach grasp twist bend and fold or unfold as required
- effective communication skills with sufficient visual acuity including talking and hearing
Job Qualifications
- high school diploma or equivalent
- a minimum of 1 year of experience in the hospitality industry or a similar customer-facing role
- possess a service-oriented mindset with the ability to make every member and guest feel valued
- friendly and personable with a positive can-do attitude demonstrating a willingness to go above and beyond to deliver an exceptional member experience
- strong communication skills across various channels including verbal written phone text and social media
- proven ability to work well under pressure effectively managing multiple tasks simultaneously
- strong organizational skills with keen attention to detail
- professional and welcoming phone demeanor
- exceptional listening skills with the ability to understand and respond to member and guest needs
- advanced in Microsoft Office applications including Word Outlook and Excel
- positive attitude with a collaborative team spirit
- effective multitasker with strong time management and prioritization skills
Job Duties
- support the execution of all members’ experience functions including new member onboarding programming communication and retention efforts
- coordinate event registration prepare materials for member check-in and assist with event setup including décor name badges and welcome signs
- capture photos during events send thank-you cards to speakers and write personalized postcards to invite members to future events
- conduct new member welcome calls provide a warm welcome and manage member birthday and anniversary lists for engagement
- manage social media activities including creating and responding to posts and ensure the event calendar is accurate on all communication channels
- update the club marketing materials such as posters table tents and digital displays
- maintain up-to-date event and registration information in MembersFirst and promote events through various club communication channels
- support at risk and early tenure management calls and assist with data entry in the tracking systems
- assist with processing resignations and conduct follow-up communications
- collaborate with department heads to create a unified annual club event calendar and serve as the club representative on member committees enhancing community relations and member satisfaction
- assist others as needed and take on additional tasks as assigned by management
- follow all company club and department policies procedures and instructions
- maintain a high level of professionalism and a commitment to excellence in interactions with members colleagues and staff
- follow safe working practices ensuring compliance with safety guidelines and encouraging others to do the same
- take the initiative in personal and professional growth and maintain any required certifications relevant to your role
- address and resolve challenges working with regional and corporate teams to support club operations
- attend daily briefings and actively engage in required activities to stay informed and contribute to the team’s success
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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