Job Overview
Compensation
Type:
Hourly
Rate:
Range $20.00 - $22.00
Benefits
Medical
Dental
Vision
Life insurance
short-term disability
long-term disability
401(k) retirement savings plan
Paid Time Off
Job Description
Invited is a prominent leader in the hospitality and service industry, specializing in managing private clubs with a rich legacy dating back to 1957. As the largest owner and operator of private clubs in the United States, Invited proudly oversees more than 130 country clubs, city clubs, and athletic clubs nationwide. With a dedicated team of over 17,000 employees, the company focuses on building meaningful relationships and enriching the lives of its members and guests through exceptional service and exclusive amenities. These clubs offer a wide range of premium facilities including championship golf courses, modern workspaces, handcrafted cuisine, resort-style pools,... Show More
Job Requirements
- high school diploma or equivalent
- minimum of 1 year of experience in the hospitality industry or a similar customer-facing role
- ability to stand walk and perform physical activities for extended periods
- capability to work in varying temperatures and environments with potential exposure to dust fumes or gases
- physical ability to climb ladders squat kneel reach grasp twist bend and fold unfold as required
- effective communication skills with sufficient visual acuity including talking and hearing
Job Qualifications
- high school diploma or equivalent
- minimum of 1 year of experience in the hospitality industry or a similar customer-facing role
- service-oriented mindset with the ability to make every member and guest feel valued
- friendly and personable with a positive can-do attitude demonstrating a willingness to go above and beyond to deliver an exceptional member experience
- strong communication skills across various channels including verbal written phone text and social media
- proven ability to work well under pressure effectively managing multiple tasks simultaneously
- strong organizational skills with keen attention to detail
- professional and welcoming phone demeanor
- exceptional listening skills with the ability to understand and respond to member and guest needs
- advanced in Microsoft Office applications including Word Outlook and Excel
- positive attitude with a collaborative team spirit
- effective multitasker with strong time management and prioritization skills
Job Duties
- support the execution of all members experience functions including new member onboarding programming communication and retention efforts
- coordinate event registration prepare materials for member check-in and assist with event setup including decor name badges and welcome signs
- capture photos during events send thank-you cards to speakers and write personalized postcards to invite members to future events
- conduct new member welcome calls provide a warm welcome and manage member birthday and anniversary lists for engagement
- manage social media activities including creating and responding to posts and ensure the event calendar is accurate on all communication channels
- update the club marketing materials such as posters table tents and digital displays
- maintain up-to-date event and registration information in MembersFirst and promote events through various club communication channels
- support at risk and early tenure management calls and assist with data entry in the tracking systems such as Member 360
- assist with processing resignations and conduct follow-up communications
- collaborate with department heads to create a unified annual club event calendar and serve as the club representative on member committees enhancing community relations and member satisfaction
Job Location
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