Job Overview
Employment Type
Full-time
Part-time
Compensation
Type:
Hourly
Rate:
Range $18.00 - $22.00
Work Schedule
Weekend Shifts
Benefits
Medical
Dental
Vision
Life insurance
short-term disability
long-term disability
401(k) retirement plan
Paid Time Off
Job Description
Invited is a leading company in the hospitality and service industry, renowned as the largest owner and operator of private clubs across the United States. Established in 1957, Invited has built a proud legacy centered on developing relationships and enriching the lives of its members, guests, and over 17,000 employees. The company manages more than 130 country clubs, city clubs, and athletic clubs, all of which offer a wide range of exceptional amenities. These amenities include championship golf courses, modern workspaces, handcrafted cuisine, resort-style pools, state-of-the-art racquet facilities, fitness centers, and much more. This expansive and dynamic network creates an... Show More
Job Requirements
- High school diploma or equivalent
- Minimum 1 year of experience in hospitality or customer-facing role
- Ability to stand and walk for extended periods
- Capacity to work in varying temperatures and environments
- Physical ability to climb ladders, squat, kneel, reach, grasp, twist, bend, fold/unfold as needed
- Effective communication skills including talking and hearing
- Proficiency with computer, keyboard, telephone, copier, and general office supplies
- Availability to work additional hours including weekends and holidays as needed
- Commitment to follow company, club, and department policies and procedures
- Willingness to assist others and take on additional tasks as assigned
- Dedication to maintaining professionalism and high standards in member and team interactions
Job Qualifications
- High school diploma or equivalent
- At least 1 year of experience in the hospitality industry or similar customer-facing role preferred
- Possess a service-oriented mindset with ability to make every member and guest feel valued
- Friendly and personable with positive, can-do attitude
- Strong communication skills across verbal, written, phone, text, and social media
- Ability to work well under pressure managing multiple tasks simultaneously
- Strong organizational skills with keen attention to detail
- Professional and welcoming phone demeanor
- Exceptional listening skills with ability to understand and respond to member and guest needs
- Advanced skills in Microsoft Office including Word, Outlook, and Excel
- Positive attitude with collaborative team spirit
- Effective multitasker with strong time management and prioritization skills
Job Duties
- Support the execution of members’ experience functions including new member onboarding, programming, communication and retention efforts
- Coordinate event registration, prepare materials for member check-in, and assist with event setup including décor, name badges, and welcome signs
- Capture photos during events, send thank-you cards to speakers, and write personalized postcards to invite members to future events
- Conduct new member welcome calls, provide a warm welcome and manage member birthday and anniversary lists for engagement
- Manage social media activities including creating and responding to posts and ensure the event calendar is accurate on all communication channels
- Update club marketing materials such as posters, table tents, and digital displays
- Maintain up-to-date event and registration information in MembersFirst and promote events through various club communication channels
- Support At Risk and Early Tenure Management calls and assist with data entry in tracking systems such as Member 360
- Assist with processing resignations and conduct follow-up communications
- Collaborate with department heads to create a unified annual club event calendar and serve as the club representative on member committees enhancing community relations and member satisfaction
- Assist others as needed and take on additional tasks as assigned by management
- Follow company, club, and department policies, procedures, and instructions
- Maintain a high level of professionalism and commitment to excellence in interactions with members, colleagues, and staff
- Follow safe working practices ensuring compliance with safety guidelines and encouraging others to do the same
- Take initiative in personal and professional growth and maintain required certifications relevant to the role
- Address and resolve challenges using available resources, working with regional and corporate teams to support club operations
- Attend daily briefings and actively engage in required activities to stay informed and contribute to team success
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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