Member Experience Associate - $21/hour + Commission
Job Overview
Employment Type
Hourly
Full-time
Compensation
Type:
Hourly
Rate:
Exact $21.00
Work Schedule
Standard Hours
Flexible
Weekend Shifts
Benefits
Great pay
401K Matching
Medical insurance
Dental Insurance
Vision Insurance
Paid holidays
Paid Time Off
Collaborative environment
Free membership
Product discounts
Tuition Reimbursement Program
Job Description
AAA is a leading membership federation known for providing exceptional automotive, travel, insurance, and financial services across multiple locations. Renowned for its dedication to customer satisfaction and community support, AAA offers its members a broad spectrum of services designed to facilitate everyday needs and enhance their overall member experience. Through continuous innovation, a commitment to excellence, and a collaborative work environment, AAA remains a trusted partner to millions of members nationwide. The company supports its employees with competitive compensation packages, comprehensive benefits, and opportunities for professional growth within a supportive team-oriented culture. Employment here emphasizes both individual contributions and the... Show More
Job Requirements
- high school diploma/GED
- 2-4 years of work experience with at least 1 year in a sales role
- ability to meet individual sales targets
- strong customer service orientation
- adaptability to work in varied environments
- active listening skills
- willingness to travel and work at multiple branch locations
- availability to work 5 days a week including Saturdays
- proficiency with multiple computer systems and applications
- current and valid driver's license
- ability to follow standard operating procedures and compliance standards
Job Qualifications
- High school diploma/GED
- 2-4 years of work experience, with at least 1 year in a sales role
- backgrounds in insurance, retail, hospitality, service industries, or call centers are highly valued
- drive for results: focuses on desired end results
- takes steps necessary to meet deliverables in on time
- continues to move forward toward goal achievement
- communicate effectively: clearly conveys information and ideas to individuals or groups in a manner that engages the audience and helps them understand and retain the message
- teamwork: develop quality relationships with peers, leaders and internal partners
- must demonstrate adaptability, willingness to travel, and flexibility to cover shifts at multiple locations
- current and valid driver's license required
- bonding/fingerprinting and P&C licensing may be required depending on branch needs
- Demonstrated success working with defined sales standards and goals, consistently meeting or exceeding targets
- customer service experience
- outbound calling experience
Job Duties
- Performs fundamental customer interactions including Member Services and product sales
- must be knowledgeable and proficient with AAA products and services and adhere to branch operations in accordance with standard operating procedures and compliance including Member Experience, Member Services, Concierge, DMV/MVD, Auto Travel, Unlicensed Insurance Services, Smart Home Security
- Performs fundamental customer interactions including Member Services and product sales, with accountability for meeting individual sales goals
- must be knowledgeable and proficient with AAA products and services, and consistently apply consultative sales techniques to uncover needs, present solutions, and close opportunities
- Promotes AAA products and services to Members to achieve individual and branch goals, reinforcing the value of Membership regardless of location
- Understands and anticipates Member needs, identifies and recommends relevant solutions, and demonstrates flexibility in adapting solutions to each branch environment
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
You may be also interested in: