Member Experience Associate - $21/hour + Commission

Provo, UT, USA|Onsite

Job Overview

Employment Type

Hourly

Full-time

Compensation

Type:

Hourly

Rate:

Exact $21.00

Work Schedule

Flexible

Weekend Shifts

Benefits

Great pay

401K Matching

Medical insurance

Dental Insurance

Vision Insurance

Paid holidays

Paid Time Off

Collaborative environment

Free AAA Classic membership

AAA product discounts

Tuition Reimbursement Program

Job Description

AAA is a leading provider of automotive, travel, insurance, and financial services, committed to delivering exceptional value and service to its members. Known for its extensive network and trusted brand, AAA offers a comprehensive range of products and services designed to meet the diverse needs of its members across North America. They emphasize a culture of collaboration, innovation, and community involvement, showcasing their dedication to member satisfaction and employee development. With a reputation for stability and growth, AAA offers a rewarding workplace where employees can thrive and grow in their careers.

The Member Experience Associate role at AAA... Show More

Job Requirements

High School Diploma/GED
1-3 years of work experience with at least 1 year in sales or customer service role
Ability to work full-time onsite five days per week including Saturdays
Strong customer service orientation and communication skills
Proficiency with multiple computer systems and software applications
Ability to stand, sit, bend, and lift up to 15 pounds
Flexibility with work shifts
Must be able to work weekends
Willingness to travel occasionally for business meetings
Must adhere to standard operating procedures and compliance requirements

Job Qualifications

High School Diploma/GED
1-3 years of work experience with at least 1 year in a sales or customer service-focused role, including hospitality, insurance, retail, service industries or call centers
Demonstrated ability to focus on results and meet deliverables on time
Effective communication skills, capable of engaging individuals or groups
Proven teamwork skills and ability to develop quality relationships with peers and leaders
Preferred experience with sales and service standards and goals
Proficient in using multiple computer systems and applications
Strong knowledge of AAA products, services, and operations
Ability to demonstrate fiduciary accountability
Good problem-solving skills and emotional intelligence

Job Duties

Performs fundamental customer interactions that include member services and product sales
Must be knowledgeable and proficient with AAA products and services, and adhere to branch operations in accordance to standard operating procedures and compliance including but not limited to Member Experience, Member Services, Concierge, DMV, Auto Travel, Insurance Services, Smart Home Security
Responsibilities may include all seven fundamental skills as well as growth skills, dependent on branch need
Promote AAA products and services to Members to achieve individual and branch goals and reinforce the value of AAA Membership
Understand and anticipate Member needs, identify and recommend relevant solutions from AAA to satisfy unmet needs
Use custom software applications proficiently to manage member information and service requests
Maintain operational excellence by following established procedures and contributing to process improvements
Engage collaboratively with team members and leadership to support a positive and productive branch environment

Job Qualifications

Experience

Mid Level (3-7 years)

Job Location

We didn't receive the exact location for this job posting,

please contact the employer.

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