Member Experience Associate - Bilingual Preferred

Reno, NV, USA|Onsite

Job Overview

Employment Type

Hourly

Full-time

Compensation

Type:

Hourly

Rate:

Range $15.00 - $18.00

Work Schedule

Flexible

Weekend Shifts

Benefits

Great pay

401K Matching

Medical

Dental

Vision

Wellness Program

Paid holidays

Paid Time Off

Collaborative environment

Free AAA Classic membership

AAA product discounts

Tuition Reimbursement Program

Job Description

AAA is a nationally recognized and well-established organization that provides a wide range of automotive, travel, and insurance services to millions of members across the United States. Known for its dedication to customer satisfaction and innovation, AAA operates as a membership-based company committed to offering exceptional value and convenience through its diverse service offerings. As a prominent player in the automotive and insurance service industry, AAA maintains a strong reputation for reliability, customer-centric approaches, and a collaborative work environment where employees are valued and encouraged to grow professionally.

The Member Experience Associate role at AAA’s Sparks Branch is a ful... Show More

Job Requirements

High school diploma/GED
1-3 years of work experience, with at least 1 year in a sales or customer service-focused role to include work in sales, hospitality, insurance, retail, service industries or call centers
Drive for results - focuses on desired end results
takes steps necessary to meet deliverables in on time
continues to move forward toward goal achievement
Communicate effectively - clearly conveys information and ideas to individuals or groups in a manner that engages the audience and helps them understand and retain the message
Teamwork - develop quality relationships with peers, leaders and internal partners
while supporting communal focus and collaboration of Members First

Job Qualifications

High school diploma/GED
1-3 years of work experience, with at least 1 year in a sales or customer service-focused role
Experience working with sales and service standards and goals or thresholds
Bilingual communication skills

Job Duties

Performs fundamental customer interactions that include member services and product sales
Must be knowledgeable and proficient with AAA products and services, and adhere to branch operations in accordance to standard operating procedures and compliance including, but not limited to: Member Experience, Member Services, Concierge, DMV, Auto Travel, Insurance Services, Smart Home Security
Responsibilities may include all seven fundamental skills as well as growth skills, dependent on branch need
Promote AAA products and services to Members to achieve individual and branch goals and reinforce the value of AAA Membership
Understand and anticipate Member needs, identify and recommend relevant solutions from AAA to satisfy unmet needs

Job Qualifications

Experience

Mid Level (3-7 years)

Job Location

We didn't receive the exact location for this job posting,

please contact the employer.

You may be also interested in: