AAA Northern California Nevada & Utah logo

Member Experience Associate

Clovis, CA, USA|Travel, Onsite

Job Overview

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Employment Type

Hourly
Full-time
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Compensation

Type:
Hourly
Rate:
Exact $23.00
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Work Schedule

Standard Hours
Flexible
Weekend Shifts
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Benefits

Great pay
401K Matching
Medical insurance
Dental Insurance
Vision Insurance
Paid holidays
Paid Time Off
Tuition Reimbursement
Free membership
Product discounts
Wellness Program

Job Description

AAA is a well-established organization known for providing a wide array of automotive, travel, insurance, and member services to millions of members nationwide. As a trusted leader in the automotive and membership service industries, AAA is dedicated to delivering exceptional customer service and innovative products tailored to meet the evolving needs of its members. Beyond just roadside assistance, AAA offers a comprehensive package of products including insurance, travel planning, DMV services, and smart home security, which collectively support its mission to make life easier and safer for its members. The company emphasizes a collaborative and supportive work environment where team... Show More

Job Requirements

  • High school diploma or GED
  • 2-4 years of work experience, including at least 1 year in sales
  • Proven sales experience
  • Ability to communicate effectively with diverse audiences
  • Demonstrates teamwork and interpersonal skills
  • Adaptability and willingness to travel and work across multiple locations
  • Must have a current and valid Driver's License
  • Ability to work Saturdays
  • May require bonding, fingerprinting, and property and casualty licensing depending on branch needs

Job Qualifications

  • High school diploma or GED
  • 2-4 years of work experience with at least 1 year in a sales role
  • Demonstrated success working with defined sales standards and consistently meeting or exceeding targets
  • Customer service experience
  • Strong communication and teamwork skills
  • Ability to adapt to multiple branch locations and work schedules including Saturdays
  • Proficient in the use of multiple computer systems and applications
  • Valid Driver's License

Job Duties

  • Performs fundamental customer interactions including Member Services and product sales
  • Must be knowledgeable and proficient with AAA products and services and adhere to branch operations and standard operating procedures
  • Promotes AAA products and services to Members to achieve individual and branch goals
  • Applies consultative sales techniques to uncover needs, present solutions, and close opportunities
  • Understands and anticipates Member needs, identifies and recommends relevant solutions
  • Demonstrates flexibility in adapting solutions to varied branch environments
  • Ensures process implementation and compliance with standard procedures across branches
  • Uses strong product knowledge and sales skills to generate new sales and retain existing business
  • Maintains operational excellence while engaging in daily activities to meet branch objectives

Job Qualifications

Experience

Mid Level (3-7 years)

Job Location