Member Experience Associate

Modesto, CA, USA|Travel, Onsite

Job Overview

Employment Type

Hourly

Full-time

Compensation

Type:

Hourly

Rate:

Range $23.00 - $27.00

Work Schedule

Flexible

Weekend Shifts

Benefits

Great pay

401K Matching

Medical

Dental

Vision

Wellness Program

Paid holidays

Paid Time Off

Free AAA Classic membership

AAA product discounts

Tuition Reimbursement Program

Job Description

AAA is a well-established and reputable member services organization that focuses on providing exceptional value and assistance to its members. Known for its comprehensive range of automotive, travel, insurance, and roadside assistance products, AAA aims to enhance the everyday lives of members through reliable and personalized services. With a rich history of commitment towards customer satisfaction, AAA fosters a collaborative and supportive working environment where employee contributions are highly valued. The company offers competitive wages, benefits, and career development opportunities, reflecting its dedication to employee wellbeing and professional growth.

The Member Experience Associate role at AAA is vital in deliverin... Show More

Job Requirements

High school diploma or GED
1-3 years of work experience including customer service or sales roles
Ability to communicate effectively
Ability to work collaboratively within a team
Flexibility to work Saturdays and varied work shifts
Physical ability to stand, sit, bend, and lift up to 15 pounds
Willingness to travel for business meetings or training

Job Qualifications

High school diploma or GED
1-3 years of work experience with at least 1 year in a sales or customer service-focused role
Strong communication skills
Ability to work well in a team environment
Experience in sales and service standards and goals is preferred
Ability to adapt communication styles effectively
Proficient in multiple computer systems and software
Knowledge of AAA products and services

Job Duties

Perform fundamental customer interactions including member services and product sales
Be knowledgeable and proficient with AAA products and services
Adhere to branch operations in accordance with standard operating procedures and compliance
Promote AAA products and services to members to achieve individual and branch goals
Understand and anticipate member needs to identify and recommend relevant solutions
Use multiple computer systems and applications proficiently
Ensure process implementation and standard operating procedures for operational excellence

Job Qualifications

Experience

Mid Level (3-7 years)

Job Location

We didn't receive the exact location for this job posting,

please contact the employer.

You may be also interested in: