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Member Concierge (Weekend Closer)

Job Overview

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Employment Type

Full-time
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Compensation

Type:
Hourly
Rate:
Range $15.00 - $19.00
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Work Schedule

Standard Hours
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Benefits

Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Gym membership
Training and development opportunities

Job Description

Life Time Athletic Resorts are premier destinations for hospitality professionals who aspire to develop lifestyle careers within a dynamic and expanding company. Known for their commitment to fostering communities centered on health, wellness, and exceptional service, Life Time Athletic Resorts offer employees the unique opportunity to contribute to a healthy way of life for their members and guests. These resorts promote a culture that values personal growth, professional development, and a passion for serving others in a vibrant hospitality environment. As a company, Life Time prioritizes inclusivity, diversity, and equity, ensuring a workplace that celebrates the diverse talents and backgrounds... Show More

Job Requirements

  • High school graduate or equivalent
  • minimum of 1 year of customer service experience
  • passion to serve others
  • effective communication skills

Job Qualifications

  • Bachelor's degree in hospitality preferred
  • minimum of 1 year of customer service experience
  • strong communication skills
  • ability to multitask and manage various member accounts
  • passion to serve others
  • familiarity with hospitality industry standards

Job Duties

  • Operates as first point of contact for members and guests entering resort
  • exemplifies a hospitality mindset to build relationships with members and guests, regularly creating extraordinary experiences
  • receives and facilitates incoming phone calls from members and guests
  • maintains updated knowledge to appropriately educate all members and guests of club programming, events, pricing, and policies
  • assists members with account maintenance, processing member needs, changes and transactions including program, service, and product payments
  • serves as point of contact for new member acquisition and member retention interactions
  • engages in problem solving and service recovery for member questions and concerns, utilizing appropriate tools and resources

Job Qualifications

Experience

Entry Level (1-2 years)

Job Location

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