Member Concierge Professional, Centurion New York
Job Overview
Employment Type
Hourly
Full-time
Compensation
Type:
Hourly
Rate:
Range $27.00 - $28.00
Work Schedule
Flexible
Day Shifts
Weekend Shifts
Night Shifts
Benefits
competitive base salary
bonus incentives
6% Company Match on retirement savings plan
Financial coaching and financial well-being support
comprehensive medical insurance
Dental Insurance
Vision Insurance
Life insurance
Disability Benefits
Flexible working model
Paid parental leave
On-site wellness centers
Confidential counseling support
career development and training opportunities
Job Description
American Express is a globally recognized financial services company with a rich heritage spanning over 175 years. Known for its innovative spirit, strong shared values, and leadership behaviors, American Express is dedicated to supporting its customers, communities, and employees. The company fosters a culture that emphasizes holistic well-being, professional growth, and leadership development, providing numerous opportunities for employees to enhance their skills and advance their careers. As a member of Team Amex, individuals are empowered to make meaningful contributions and drive the company forward into the future.\n\nThe Membership Concierge Professional (MCP) role at American Express is centered around delivering exceptional... Show More
Job Requirements
- Minimum of high school diploma or equivalent
- At least 5 years of experience working with premium customers in sectors such as luxury lifestyle, personal assistant, concierge, restaurant, airlines, or hotel
- Strong communication and interpersonal skills
- Ability to manage multiple technology platforms efficiently
- Flexibility to work varied shifts including nights, weekends, and holidays
- Capable of light to moderate lifting
- Professional demeanor with a positive attitude
- Excellent problem-solving skills and ability to act swiftly in unexpected situations
- Proficient in internet research and customer assistance
- Willingness to collaborate with team members to enhance customer experience
Job Qualifications
- Minimum of 5 years of experience in servicing premium customers such as luxury lifestyle sector or personal assistant, concierge, restaurant, airlines, hotel
- Passion for servicing customers with proactive solutions
- Excellent communication skills with the ability to delight customers in every interaction
- Strong listening skills to understand customers' needs and provide confident recommendations
- Professionalism and a positive attitude in all interactions
- Ability to collaborate effectively with colleagues
- Ability to make decisions quickly and effectively during unanticipated situations
- Resourcefulness and proficiency in using the Internet while assisting customers face-to-face
- Proficiency in utilizing and switching between multiple technology platforms such as Restaurant, Customer Servicing, Microsoft Office systems
- Adaptability to an ever-changing environment and resilience
- Ability to work flexible shifts, including nights, weekends, and holidays
- Ability to perform light to moderate lifting
Job Duties
- Provide superior service to Card Members, ensuring seamless delivery of travel, card servicing, and concierge requests
- Strategically recommend personalized products and services based on Card Members' needs
- Collaborate with food and beverage lounge partners to accommodate the needs of Card Members
- Build strong relationships with Card Members, delivering outstanding customer service in every interaction
- Effectively navigate multiple tools and channels to communicate with customers including Microsoft Office and other digital systems or applications
- Maintain accurate and detailed documentation
- Stay updated on Centurion products, benefits, and current offerings
- Consistently collaborate with other membership managers and align with portfolio managers to understand assigned portfolios' profile, preferences, history, and expectations
- Execute and follow security requirements of the building
- Check-in and authenticate guests
- Ensure the lounge space is clean and presentable
- Greet and assist guests, providing excellent customer service and answering their questions
- Lift bags or other objects, as needed
Job Qualifications
Experience
Expert Level (7+ years)
Job Location
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