Job Overview
Employment Type
Hourly
Compensation
Type:
Hourly
Rate:
Range $27.00 - $28.00
Work Schedule
Flexible
Day Shifts
Weekend Shifts
Night Shifts
Benefits
Competitive base salaries
bonus incentives
6% Company Match on retirement savings plan
Free financial coaching and financial well-being support
comprehensive medical insurance
Dental Insurance
Vision Insurance
Life insurance
Disability Benefits
Flexible working model
20+ weeks paid parental leave
Free access to global on-site wellness centers
Confidential counseling support
career development and training opportunities
Job Description
American Express is a globally recognized financial services company with a legacy spanning over 175 years. Renowned for its commitment to innovation, shared values, and leadership behaviors, American Express has established itself as a leader in the industry. The company's culture is built on supporting its customers, communities, and colleagues through comprehensive well-being programs, opportunities for skill development, leadership growth, and career advancement. At American Express, employees are encouraged to make an impact through their work, with their voices and ideas valued as part of a collaborative and forward-thinking team environment. American Express offers a flexible working model that includes... Show More
Job Requirements
- Minimum of 5 years of experience in servicing premium customers
- Proficiency in multiple technology platforms
- Strong communication and listening skills
- Ability to work flexible shifts including nights, weekends, and holidays
- Ability to perform light to moderate lifting
- Professionalism and positive attitude
- Decision-making skills under pressure
Job Qualifications
- Minimum of 5 years of experience in servicing premium customers, such as luxury lifestyle sector or personal assistant, concierge, restaurant, airlines, hotel
- Passion for servicing customers with proactive solutions
- Excellent communication skills with the ability to delight customers in every interaction
- Strong listening skills to understand customers' needs and provide confident recommendations
- Professionalism and a positive attitude in all interactions
- Ability to collaborate effectively with colleagues
- Ability to make decisions quickly and effectively in unanticipated situations
- Resourcefulness and proficiency in using the Internet while assisting customers face-to-face
- Proficiency in utilizing and switching between multiple technology platforms, including Restaurant, Customer Servicing, Microsoft Office systems
- Adaptability to an ever-changing environment and resilience
- Ability to work flexible shifts, including nights, weekends, and holidays
- Ability to perform light to moderate lifting
Job Duties
- Provide superior service to Card Members, ensuring seamless delivery of travel, card servicing, and concierge requests
- Strategically recommend personalized products and services based on Card Members' needs
- Collaborate with food and beverage lounge partners to accommodate the needs of Card Members
- Build strong relationships with Card Members, delivering outstanding customer service in every interaction
- Effectively navigate multiple tools and channels to communicate with customers, including Microsoft Office and other digital systems
- Maintain accurate and detailed documentation
- Stay updated on Centurion products, benefits, and current offerings
- Consistently collaborate with other membership managers and portfolio managers to understand assigned portfolios' profiles and preferences
- Execute and follow security requirements of the building
- Check-in and authenticate guests
- Ensure the lounge space is clean and presentable
- Greet and assist guests, providing excellent customer service and answering their questions
- Lift bags or other objects as needed
Job Qualifications
Experience
Expert Level (7+ years)
Job Location
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