Job Overview
Employment Type
Hourly
Compensation
Type:
Hourly
Rate:
Range $15.50 - $23.00
Work Schedule
Standard Hours
Flexible
Day Shifts
Benefits
Health Insurance
401k
Paid Time Off
Stock options
Flexible work arrangements
Mentorship programs
Professional Development
Job Description
Collective Health is a pioneering company transforming how employers and their employees engage with health benefits by integrating cutting-edge technology, compassionate service, and world-class user experience design. As a leader in the healthcare benefits industry, Collective Health is committed to simplifying and improving the healthcare experience, making it more accessible and technology-driven while focusing on the people it serves. The company operates with a mission-driven culture that values innovation, collaboration, and an unwavering commitment to excellence in healthcare. By focusing on these core values, Collective Health offers a unique environment where employees are empowered to contribute to meaningful projects that... Show More
Job Requirements
- High school diploma or equivalent
- Ability to work Monday through Friday, 10am to 7pm
- Willingness to work on-site at least two days per week in Lehi, Utah
- Strong desire to help others with healthcare situations
- Excellent written and verbal communication skills
- Ability to manage multiple tasks efficiently in a high-volume environment
- Proficient with technology and able to quickly learn new software
- Maintain professionalism and compassion under pressure
Job Qualifications
- Outstanding interpersonal communication skills, both written and verbal
- Ability to adapt well in a fast-paced high volume environment to deliver personalized member service
- Ability to learn new software programs and adapt quickly to new processes
- Technologically savvy
- Resiliency mindset with consistent empathy towards members
- Prior experience in customer-facing roles is a plus
- Experience in a fast-paced work environment is beneficial
- Bilingual (English/Spanish) skills are a plus
- Prior healthcare experience is advantageous
- Bachelor's or Associate's degree is a plus
Job Duties
- Learn health insurance, benefits and network plans to solve challenging member problems through research, technology, and empathy
- Connect with members via phone, email and chat and address and resolve a variety of member inquiries to help people understand, navigate, and pay for healthcare
- Collaborate with other teammates of the Member Services department to find strategic solutions to member issues
- Support and cultivate office culture that aligns with Collective Health values and incorporates the outstanding aspects of the team
- Report to a Team Lead and perform essential duties to elevate customer service quality
- Maintain composure and compassion while managing a high volume of member inquiries
- Participate in ongoing training and professional development activities to enhance knowledge and skills
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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