Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $48,580.00 - $103,740.00
Work Schedule
Day Shifts
Weekend Shifts
Night Shifts
Benefits
Flexible work schedules
Concierge service
comprehensive benefits
Employee Resource Groups
Job Description
Northwestern Mutual is a renowned financial services company dedicated to helping individuals and businesses achieve financial security and prosperity. Founded in 1857, the company has a long-standing tradition of excellence and a commitment to putting clients' interests first. With a wide range of services including financial planning, wealth management, and insurance solutions, Northwestern Mutual operates with an emphasis on integrity, client focus, and innovation. The company fosters a collaborative and inclusive workplace environment that values diversity and professional growth. Its campuses in Milwaukee and Franklin serve as vibrant hubs for both operations and client engagement, offering state-of-the-art facilities and meeting... Show More
Job Requirements
- Bachelor’s degree in events management, business, communications or equivalent work experience
- Two to five years’ experience in a supervisory banquet/hospitality environment
- Some knowledge of food and beverage preparation, service standards, and hospitality service etiquette
- Experience in multi-faceted projects/events and ability to work in a team environment
- Knowledge in industry practices related to events, expenses and resources
- Superior oral and written communication skills
- Strong financial management skills
- Ability to adapt and make decisions
- Ability to influence without authority
- Ability to resolve conflict
- Available to work flexible hours including days, nights, weekends and some holidays
Job Qualifications
- Bachelor’s degree in events management, business, communications or equivalent work experience
- Two to five years' experience in a supervisory banquet/hospitality environment
- Some knowledge of Food and Beverage preparation, service standards, and hospitality service etiquette
- Experience in multi-faceted projects/events and ability to work in a team environment
- Knowledge in industry practices related to events, expenses and resources
- Superior oral and written communication skills with ability to build rapport and use tact at all levels
- Strong financial management skills to provide analysis and reporting of direct and indirect expenses
- Demonstrated knowledge and skill in adaptability, decision making, customer/user experience
- Ability to manage ambiguous situations and adjust on the fly
- Ability to influence without authority, resolve conflict and negotiate solutions with multiple stakeholders
- Available to work days, nights, weekends and some holidays in support of events as needed
Job Duties
- Serves as a single point of contact to the event planner or assigns a designee as the SPOC for routine meetings and events in CEE reserved space in preparation of and during events
- Supports meeting and events consultant on the most complex events
- Manage events with high profile guests functioning as liaison with all vendors, caterers, and any other contractors associated with events
- Fosters a collaborative environment among the supporting teams of set up, cleaners, food service, security, AV and others
- Recommends appropriate levels of service for the Learning Institute and related space and works with stakeholders to meet service level agreements
- Assures that the space and services for all meeting and events arrangements meet quality and safety specifications and performs daily walk-throughs
- Coordinates services including vendor dock access, kitchen usage, and departure needs
- Gives recommendations for good safety practices, assists in maintaining emergency action plans and security procedures
- Conducts research and benchmarking with similar properties under guidance of senior manager
- Tracks current utilization and gives recommendations for future space needs or upgrades
- Contributes to quarterly assessments of operation effectiveness, pain points and improvement opportunities
- Secures actual or estimated costs from service providers
- Manages facility use invoice process, reconciliation and collection
- Provides superior customer service to build rapport with internal and external guests
- Evaluates incoming event requests to determine optimal solutions
- Supports reservation team with diagrams, name badges, and administrative tasks
- Trains interns and project support admins on operational processes and routines
- Performs daily walk-throughs to ensure compliance with service level standards and coordinates corrective actions
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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