Meetings & Events Operations Specialist
Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $14.75 - $26.00
Work Schedule
Day Shifts
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Professional Development
wellness programs
Job Description
Northwestern Mutual is a respected and established financial services company known for its commitment to putting clients' interests at the center of everything it does. With a rich history and reputation for excellence, Northwestern Mutual serves individual and business clients by providing comprehensive financial planning, investment advisory, retirement planning, and wealth management services. The company prides itself on fostering a diverse and inclusive work environment that encourages creativity, leadership, and continuous professional growth. Employees at Northwestern Mutual benefit from a collaborative culture that values problem-solving, innovation, and dedication to high-quality client service. The organization emphasizes fairness and transparency, especially in... Show More
Job Requirements
- Bachelor's degree or equivalent work experience
- Two to five years' supervisory experience in banquet or hospitality
- Knowledge of food and beverage service standards
- Experience working on complex projects or events
- Strong communication skills
- Financial management capability
- Adaptability and decision-making ability
- Conflict resolution and negotiation skills
- Flexibility to work varying shifts including weekends and holidays
Job Qualifications
- Bachelor's degree in events management, business, communications or equivalent work experience
- Two to five years' experience in supervisory banquet or hospitality environment
- Knowledge of food and beverage preparation, service standards, and hospitality etiquette
- Experience in multi-faceted projects and team environments
- Knowledge of industry practices related to events, expenses, and resources
- Superior oral and written communication skills
- Strong financial management skills for expense analysis and reporting
- Demonstrated adaptability, decision making, and customer experience skills
- Ability to manage ambiguous situations and adjust quickly
- Ability to influence without authority, resolve conflicts, and negotiate solutions with multiple stakeholders
- Availability to work days, nights, weekends and some holidays in support of events
Job Duties
- Serve as single point of contact to event planners for routine meetings and events
- Support meeting and events consultants on complex events
- Manage events with high profile guests and liaise with vendors, caterers, and contractors
- Foster collaborative environment among setup, cleaning, food service, security, and AV teams
- Recommend service levels for Learning Institute and related spaces
- Conduct daily walk-throughs of function space to ensure compliance and coordinate corrective actions
- Coordinate event services including vendor dock access, kitchen usage, and departure needs
- Recommend and assist in maintaining safety practices and emergency plans
- Conduct research and benchmarking under senior manager guidance
- Track space utilization and recommend planning and upgrades
- Contribute to quarterly assessments of operational effectiveness and recommend changes
- Secure cost estimates from service providers
- Manage facility use invoice process and reconciliation
- Provide superior customer service to internal and external guests
- Evaluate incoming event requests to recommend solutions and resolve conflicts
- Distribute Banquet Event Orders and coordinate event details
- Support reservations team with diagrams, name badges, and administrative tasks
- Train interns and project support admins on operational processes
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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