Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $70,310.00 - $88,000.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Professional development opportunities
Vision Insurance
Job Description
Montage International is a leading luxury hospitality company committed to creating unparalleled experiences for its guests through distinctive resorts and residences around the world. Known for its dedication to personalized service and exceptional quality, Montage continually pushes the boundaries of luxury travel and lifestyle, cultivating a culture where passion, creativity, and innovation thrive. The company prides itself on fostering an inclusive and inspiring environment where employees are encouraged to live their passion and bring their unique magic to work every day. As a prominent player in the hospitality sector, Montage International offers a dynamic workplace that values diversity and supports... Show More
Job Requirements
- High school degree or equivalent education
- 3-5 years of event management or conference services experience
- Experience in luxury hotel environment preferred
- Proficiency with Delphi and Opera software
- Strong knowledge of food and beverage operations
- Solid understanding of meeting room logistics and banquet setup
- Basic math skills for handling billing
- Excellent English communication skills
- Proficiency in Microsoft Word, Excel, PowerPoint, and Outlook
- Ability to work indoors and stand or walk for extended periods
- Able to lift up to 15 lbs occasionally
- Physically capable of performing grasping, writing, bending, climbing, and repetitive motions
Job Qualifications
- High school degree or equivalent education
- 3-5 years’ previous experience in event management or conference services
- Luxury hotel experience strongly preferred
- Extensive knowledge of entertainment market
- Bachelor’s degree
- Delphi and Opera experience, cloud-based experience preferred
- Extensive knowledge of food and beverage products, proper preparation and presentation of food and beverage items
- Extensive knowledge of meeting room capacities, banquet set-up, audio-visual and any other pertinent details as they relate to function room set-up
- Possess basic math skills and have the ability to accurately handle billing
- Ability to communicate clearly and speak, read, write and understand English eloquently
- Advanced skills in Word, Excel, PowerPoint, and Outlook
- Daily use of nearly all programs will occur
Job Duties
- Maintain strong client relations and ensure that conference specifications are communicated and executed for a successful meeting experience for the meeting planner and attendees
- Monitor and manage room blocks and meeting space according to contract utilizing group history reports and information given by clients to maximize hotel revenue, making adjustments as necessary
- Review sales contracts as well as other important information, i.e., room block, cut-off date, special concessions and attrition clauses and validate with client via turnover letter
- Monitor and enforce program deadline dates and work with clients to release meeting space not needed to maximize hotel revenues
- Produce and distribute Conference Resume 7-10 days prior to first day of main group arrival and communicate any changes and updated information to hotel departments
- Distribute BEOs for group and affiliates 14 days prior to events
- Work extensively with the Culinary team on executing catering events and banquets
- Work with Director of Meetings & Events to establish best practices and SOP’s for conference service department
- Accurately forecast group rooms and group food and beverage revenues for assigned groups and affiliate business within a 5% variance
- Check sleeping room and suite block, special room concessions and rates as outlined in contract with group reservations agents, as well as updating group reservations agents with any changes
- Participate in site visits and plan meetings for upcoming groups and potential affiliate business
- Review all bills that are sent to the client, ensuring they are accurate and timely in order to maximize return business
- Compile any cancellation/attrition charges for the group
- Send thank you notes and meeting critiques with every bill, and ensure any feedback is communicated and responded to according to hotel guidelines
- Perform other functions as required and directed
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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