Job Overview
Compensation
Type:
Hourly
Rate:
Range $14.00 - $18.00
Work Schedule
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and Development
team environment
Job Description
HHM Hotels is a well-established hospitality company known for providing exceptional guest experiences across its various properties. With a focus on excellence, innovation, and guest satisfaction, HHM Hotels offers a professional and dynamic work environment that values diversity and inclusion. They are committed to fostering a culture that emphasizes service, integrity, and teamwork, making them a desirable employer in the hospitality industry. This company operates a diverse portfolio of hotels and conference centers that cater to both leisure and business travelers, ensuring high standards of comfort, service, and operational excellence at all times.
The role of the Meeting Services... Show More
The role of the Meeting Services... Show More
Job Requirements
- Minimum one year hotel experience
- Minimum one year guest contact experience
- Basic computer literacy
- Good typing skills
- Strong verbal and written communication skills
- Ability to communicate with all levels of hotel staff and clients
- Ability to recognize problems before they develop
- Ability to organize and complete multiple tasks independently
- Excellent organizational and time management skills
- Ability to communicate in English effectively
- Ability to prioritize workload
- Highly energetic and enthusiastic
- Diplomacy in handling client needs without compromising hotel mission
- Excellent listening skills
- Ability to perform basic mathematical computations
Job Qualifications
- Minimum one year hotel experience
- One year guest contact experience
- Basic computer literacy
- Good typing skills
- Strong verbal communication skills
- Strong written communication skills
- Ability to communicate with all levels of hotel staff and clients
- Excellent organizational skills
- Excellent time management skills
- Knowledge of business center services
- Familiarity with meeting room set-styles
- Ability to prioritize workload
- Excellent listening skills
- Ability to perform basic mathematical computations
Job Duties
- Fulfill guest needs relative to business center or clerical services
- Responsibility of daily revenue for banquet and catering department including printing banquet checks and posting revenue
- Assist in planning group events with Director of Executive Meeting Center and Conference Services Manager
- Compile and distribute all information regarding groups including BEOs and event summaries
- Provide information to guests relative to meeting and meeting services
- Send and deliver guest faxes and packages as appropriate
- Prepare signage for all conference functions
- Maintain the shipping and receiving log
- Post guest business-related charges daily
- Maintain business center supplies inventory
- Build and maintain good relationships with clients
- Work as a team with other departments
- Maintain the shipping cage and business center in a clean and orderly fashion
- Accurately maintain all group-billing files
- Be knowledgeable of conference rooms and areas
- Familiarity with meeting room set-styles and setups
- Supervise daily operation of Conference Center including opening, closing, maintenance, and cleaning
- Be available to answer guest or client requests
- Assist in training and development of the CSA team
- Respond to human resource situations promptly
- Attend meetings and staff reviews
- Communicate problems to Manager
- Supervise projects and routine cleaning
- Ensure safety and housekeeping of all areas
- Follow sustainability guidelines
- Practice safe work habits
- Perform other duties as requested by management
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
You may be also interested in: