Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $13.75 - $17.75
Work Schedule
Day Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Career development opportunities
Training and mentorship
Job Description
The Omni Orlando Resort at ChampionsGate is an exquisite four-diamond resort located in the heart of Orlando, Florida. Surrounded by 36 holes of championship golf courses and set on 15 acres of recreational amenities, the resort is recognized as one of the nation’s premier destinations for golf, business meetings, and leisure retreats. Guests at Omni Orlando enjoy world-class amenities, including a signature Mokara spa, five diverse dining options, and an extensive array of recreational facilities such as 15 acres of pools and an impressive 850-foot lazy river. This environment creates a perfect balance of relaxation and activity that appeals to... Show More
Job Requirements
- High school diploma or equivalent
- previous customer service experience preferred
- ability to handle confidential information responsibly
- excellent communication skills
- ability to maintain professional appearance and demeanor
- able to work early morning shifts starting at 6am
- physical ability to stand or walk for extended periods
- willingness to work in a fast paced hospitality environment
Job Qualifications
- Excellent customer service
- able to multi task in a fast paced environment
- proficient in Microsoft Office including Word, Excel, PowerPoint, and Outlook
- previous experience in a four diamond or luxury hotel or resort environment preferred
- previous convention service experience preferred
- able to stand or walk for long periods of time
Job Duties
- Being alert and attentive to guests' needs
- presenting a friendly attitude and excellent listening abilities
- maintaining professional uniformed attire
- overcoming guest challenges calmly by listening and problem-solving
- obtaining and utilizing daily event information such as reader boards, event sheets, and BEOs
- keeping confidential group information secure
- responding to guest and planner needs promptly
- following up to ensure guest satisfaction
- communicating effectively with hotel departments via Nextel, email, and phone
- providing daily reports of guest service issues
- delivering information on guest services and meeting room benefits
- being knowledgeable about local attractions and providing pre-printed directions
- promoting hotel outlets and suggestive selling
- providing information on resort health club, spa, and golf facilities
- being aware of hotel fire safety procedures and routes
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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