Job Overview
Compensation
Type:
Hourly
Rate:
Range $14.00 - $18.00
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Gym membership
Training and Development
Job Description
The Omni Orlando Resort at ChampionsGate is a distinguished four-diamond resort nestled in Orlando, Florida, renowned for its serene setting surrounded by 36 holes of championship golf and 15 acres of recreational facilities. This premier destination is perfect for golf enthusiasts, meeting planners, and leisure travelers alike. In addition to world-class golf, the resort features a signature Mokara spa, five exceptional dining venues, expansive pools, and engaging recreation activities, including an 850-foot lazy river. The resort's dynamic environment is complemented by a culture that values respect, gratitude, and empowerment, fostering a supportive workplace where associates are equipped with comprehensive training... Show More
Job Requirements
- High school diploma or equivalent
- Previous hospitality or customer service experience preferred
- Strong communication skills
- Ability to remain calm and professional under pressure
- Availability to begin work early in the morning as required
- Strong attention to detail and organizational skills
- Basic knowledge of local area attractions
- Willingness to adhere to strict uniform and appearance standards
Job Qualifications
- Excellent customer service skills
- Ability to multitask in a fast-paced environment
- Proficiency in Microsoft Office including Word, Excel, PowerPoint, and Outlook
- Previous experience in a four-diamond or luxury hotel or resort environment preferred
- Previous convention service experience preferred
- Ability to stand or walk for long periods
Job Duties
- Being alert and attentive to guests' needs
- Presenting a friendly attitude and excellent listening abilities
- Maintaining professional uniformed attire
- Overcoming guest challenges and complaints calmly
- Utilizing daily event sheets, reader board information, and group resumes
- Responding to guest and meeting planner needs promptly
- Providing information on guest services and meeting room benefits
- Communicating necessary information to hotel departments
- Encouraging and promoting reservations to hotel outlets
- Being knowledgeable about hotel fire safety procedures
- Assisting guests with directions and local attraction information
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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