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Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
Dental Insurance
Health Insurance
Paid Time Off
Vision Insurance
Job Description
CBRE is the world's largest commercial real estate services and investment firm, known for its commitment to innovation, quality, and customer service. A leader in the industry, CBRE offers a wide range of services to clients including property management, facilities management, project management, leasing, capital markets, valuation, and advisory services. Headquartered in the United States, CBRE operates globally with a presence in many countries helping businesses optimize the value of their real estate investments. Through its Host service line, CBRE focuses on enhancing the workplace experience by combining technology, amenities, and people to increase well-being, productivity, and organizational effectiveness. This... Show More
Job Requirements
- High school diploma or GED
- 2+ years of job-related experience
- In-depth understanding of a range of processes, procedures, systems, and concepts within own job function
- Basic knowledge of related job functions
- Problem-solving skills with capacity to review and select solutions
- Ability to explain complex concepts clearly
- Advanced knowledge of Microsoft Office products
- Strong organizational skills with inquisitive mindset
- Fulfill physical requirements including stooping, standing, walking, climbing stairs
- Must be able to lift/carry 50 lbs. or more
- Ability to follow basic work routines and standards
- Communication skills to exchange straightforward information
Job Qualifications
- High school diploma or GED
- 2+ years of job-related experience
- In-depth understanding of processes, procedures, systems, and concepts within own job function
- Basic knowledge of related job functions
- Problem-solving skills with the ability to review and select solutions
- Ability to explain detailed and complicated information clearly
- Advanced knowledge of Microsoft Office products such as Word, Excel, and Outlook
- Strong organizational skills
- Communication skills to exchange straightforward information
Job Duties
- Be the first point of contact for all those entering the facility
- Greet them with a friendly and welcoming demeanor
- Record and log service requests and track the statuses
- Provide administrative aid to the event team as needed
- Deliver world-class customer service to all individuals in the facility
- Build and maintain a database of local business recommendations including preferred transportation, dining, and entertainment
- Follow property-specific security and emergency procedures
- Notify appropriate parties to ensure building safety
- Acknowledge and professionally resolve inquiries or complaints from clients, co-workers, and supervisors
- Provide solutions in a customer service-driven manner
- Resolve problems and identify appropriate approaches to accomplish team objectives
- Establish new techniques to meet team objectives
- Impact team and related teams positively
- Lead by example and model CBRE RISE values
- Guide team through practices and procedures
- Provide support for meetings and events
- Coordinate guest services including arrival experience, transportation, signage, displays, special needs requirements, printing, and event security
- Create a hospitable environment for attendees, event owners, and vendors
- Assist with conference room turnover and midday room refresh
- Respond to event activities such as gathering supplies, equipment, food and beverage services, and facility security
- Organize and track inventory of event supplies and alert team when orders are needed
- Escalate potential issues and concerns as appropriate
- Use existing procedures to solve straightforward problems
- Follow defined procedures and processes under supervision
- Suggest improvements to processes and solutions to improve team efficiency
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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