Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Life insurance
Disability insurance
Employee assistance program
Job Description
CBRE is the world’s largest commercial real estate services and investment firm, renowned for its commitment to excellence and delivering outstanding service across all segments of the real estate industry. With a global presence and diverse portfolio, CBRE provides integrated solutions by connecting people with spaces that enhance their work experience. The Host service line of CBRE focuses on increasing individual well-being, personal productivity, and organizational effectiveness through a combination of people-led and technology-enabled services. This division offers concierge-quality services delivered by professional CBRE hosts, comprehensive customer service training, and a robust, enterprise-grade technology platform designed to meet the unique... Show More
Job Requirements
- High school diploma or GED
- Minimum 2 years of experience in a related role
- Authorization to work in the United States without visa sponsorship
- In-depth knowledge of job-related processes and procedures
- Problem-solving expertise
- Proficiency in Microsoft Office software
- Strong organizational skills
- Capability to meet physical requirements including lifting and standing
- Good communication skills
Job Qualifications
- High school diploma or GED
- Minimum 2 years of job-related experience
- In-depth understanding of processes, procedures, and systems within the job function
- Problem-solving skills with an ability to explain complex concepts clearly
- Advanced knowledge of Microsoft Office including Word, Excel, and Outlook
- Strong organizational skills
- Effective communication skills for exchanging straightforward information
- Ability to follow work routines and standards
- Physical ability to perform job tasks including lifting 50 lbs or more
Job Duties
- Be the first point of contact for all those entering the facility
- Greet visitors with a friendly and welcoming demeanor
- Record and log service requests and track the statuses
- Provide administrative aid to the event team as needed
- Deliver world-class customer service to all individuals in the facility
- Build and maintain a database of local business recommendations including transportation, dining, and entertainment
- Follow property-specific security and emergency procedures ensuring the safety of all individuals
- Acknowledge and resolve inquiries or complaints professionally
- Coordinate guest services such as arrival experience, transportation, signage, displays, special needs, printing, and event security
- Assist with conference room turnover and midday room refresh
- Respond to event activities including gathering supplies, coordinating food and beverage services, and managing facility security
- Organize and track event supplies inventory and alert team when new orders are required
- Escalate potential issues and concerns appropriately
- Suggest improvements to existing processes to improve team efficiency
- Lead by example modeling CBRE RISE values and guide the team in applying best practices
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Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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