Meeting and Events Concierge - Signia by Hilton at La Cantera Resort and Spa
Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $14.00 - $18.00
Work Schedule
Flexible
Benefits
Health Insurance
complimentary parking
Complimentary team member lunch
Team quarterly bonus potential
Discounted Team Member Meals
Career growth and development
Recognition and rewards programs
Job Description
The Signia by Hilton La Cantera Resort & Spa is a premier luxury resort located in the scenic Texas Hill Country, offering guests an unparalleled experience through its exceptional accommodations, world-class amenities, and a commitment to outstanding guest service. As part of the globally recognized Hilton brand, Signia by Hilton La Cantera Resort & Spa combines the tradition of excellence in hospitality with innovative service offerings to create memorable stays for both leisure and business travelers. This full-service resort is a sought-after destination for meetings, conferences, and special events, providing extensive event spaces and expert staff to ensure every gathering... Show More
Job Requirements
- Minimum one year guest contact or customer experience
- Proficient in Microsoft Office applications including Word, Excel, and Outlook
- Ability to lift, push, pull up to 50 pounds
- Flexible scheduling and shift times between 6am-7:30pm
- Ability to walk and stand for long periods of time
- Excellent interpersonal and written communication skills
- Reliable and organized
Job Qualifications
- One year guest contact or customer experience
- Proficiency in Microsoft Office applications including Word, Excel, and Outlook
- Strong interpersonal and communication skills
- Detail-oriented and highly organized
- Ability to multitask in a dynamic environment
- Flexible and reliable work ethic
- Customer-focused attitude
Job Duties
- Manage and communicate any changes or special requests to relevant departments such as housekeeping and front desk
- Serve as the primary point of contact for group clients, addressing reservation needs, modifications, and inquiries
- Assist group guests with any issues or special requests during their stay, ensuring a seamless experience
- Liaise with the sales, catering, and front office teams to ensure group room logistics are well coordinated
- Collaborate with the Revenue Management team to monitor room availability, group rate adjustments, and optimize yield for group blocks
- Collaborate with Revenue team to ensure that groups are charged accordingly for no-shows, cancellations, and early departures per the Resort's policies
- Maintain up-to-date records of group reservations and communication logs, communicating these updates effectively to clients
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
We didn't receive the exact location for this job posting,
please contact the employer.
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