Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $14.00 - $25.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
employee discount
Tuition Reimbursement
Parker wellness program
Job Description
JW Marriott Turnberry Miami Resort & Spa, located in Aventura, FL, is a renowned luxury resort that offers an exceptional hospitality experience with elegant accommodations, premier amenities, and stunning surroundings. As part of the JW Marriott brand, this resort maintains a commitment to delivering world-class service, exquisite dining options, and unforgettable guest experiences. Known for its beautiful golf courses, upscale spa, and meticulous attention to detail, the resort attracts a diverse clientele ranging from leisure travelers to corporate guests hosting events and meetings. The property prides itself on creating memorable moments by upholding high standards for both guests and employees... Show More
Job Requirements
- 2-4 years experience in event management at a luxury property preferred
- Knowledge of CI-TY preferred
- Professional demeanor appropriate for a luxury environment
- Proven organizational, interpersonal and communication skills
- Knowledge of catering and events market
- Knowledge of diverse events i.e. bar mitzvahs, corporate events, reunions, golf tournaments
- Knowledge of principles and processes for providing customer and personal services to include customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction
Job Qualifications
- High School diploma or GED with minimal experience in event management or related professional area
- Alternatively, 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major with no work experience required
- Professional demeanor appropriate for a luxury environment
- Proven organizational, interpersonal and communication skills
- Knowledge of catering and events market
- Knowledge of diverse events such as bar mitzvahs, corporate events, reunions, golf tournaments
- Knowledge of principles and processes for providing customer and personal services including customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction
- Effectively adjusts to major changes in work tasks or environment
- Clearly conveys information and ideas
- Develops and sustains productive customer relationships
- Actively seeks information to understand and address customers needs
- Develops creative ideas about products and services
- Identifies and understands concerns and opportunities using effective approaches for choosing a course of action or developing solutions
- Able to use basic computer hardware and software such as personal computers, Microsoft Office, Internet browsers, etc., with proper escalation
Job Duties
- Ensures that events progress is seamless by following established procedures and collaborating with other associates and ensuring accuracy
- Understands expectations and parameters for event activities
- Manages and communicates event details both verbally and in writing to the customer and hotel operations
- Manages billing accuracy and conducts bill reviews with the clients prior to processing the final bill if needed
- Makes presence known to customer at all times during the process
- Responds to and handles client and guest opportunities with proper escalations
- Participates in various meetings as necessary such as Banquet Event Order meeting, Resume meeting, etc.
- Interacts with guests to obtain feedback on product quality and service levels
- Solicits feedback from hotel departments to identify areas for improvement to enhance the Event Planners experience
- Adheres to all standards, policies, and procedures
- Sets high standards of performance for self and others
- assumes responsibility and accountability for successfully completing assignments or tasks
- Performs other duties as assigned to meet business needs or special projects in event management
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
We didn't receive the exact location for this job posting,
please contact the employer.
You may be also interested in:
Nearby Cities
Jobs By Filter