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Job Overview
Employment Type
Full-time
Compensation
Salary
Range $69,400.00 - $80,000.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Disability insurance
Paid Time Off
401(k)
Flexible spending account
Life insurance
Job Description
Marriott International is the world’s largest hotel company, renowned for its exceptional hospitality services and an extensive portfolio that includes iconic properties such as Sheraton Waikiki Beach Resort, The Royal Hawaiian, a Luxury Collection Resort, Moana Surfrider, a Westin Resort and Spa, and Sheraton Princess Kaiulani Waikiki Beach. With a global presence and commitment to excellence, Marriott offers an inspiring work environment where associates are encouraged to grow, belong to a supportive community, and become the best version of themselves. Marriott values diversity and inclusion, fostering a culture where the unique backgrounds of associates are celebrated. This culture fuels innovation... Show More
Job Requirements
- High school diploma or GED
- 1-2 years experience in event management or related field
- Or 2-year degree from an accredited university in relevant major
- At least 1 year experience in event management
- Ability to communicate effectively with customers and colleagues
- Skilled in managing event logistics and operations
- Strong problem-solving and decision-making skills
- Available to work full time
- Willingness to work on site at Kyo-ya Shared Service in Honolulu, Hawaii
Job Qualifications
- High school diploma or GED with 1-2 years of event management experience
- Or 2-year degree in Hotel and Restaurant Management, Hospitality, Business Administration, or related major with at least 1 year experience in event management
- Strong organizational and coordination skills
- Excellent communication and interpersonal skills
- Ability to manage multiple tasks and prioritize effectively
- Experience with customer service and conflict resolution
- Knowledge of event planning and operational procedures
- Ability to lead teams and conduct meetings
- Proficiency in forecasting event revenue and managing group logistics
- Familiarity with hospitality industry standards and best practices
Job Duties
- Prepare all event documentation and coordinate with sales, property departments and customers
- Ensure events progress seamlessly by following established procedures and collaborating with other employees
- Greet customers during event phases and hand off to Event Operations team
- Adhere to all standards, policies and procedures
- Ensure billing accuracy and conduct bill reviews with clients
- Manage group room blocks and meeting space for assigned groups
- Identify and solve operational challenges with property staff and customers
- Use judgment to integrate current event management trends
- Act as liaison between field salesperson and customer throughout event process
- Participate in customer site inspections and assist sales process
- Solicit feedback from property departments to improve Event Planner experience
- Deliver excellent customer service and empower employees to do the same
- Coordinate and communicate event details both verbally and in writing
- Oversee customer experiences from file turnover through post-event phase
- Follow up with customers post-event and handle guest complaints
- Lead pre- and post-event meetings for assigned groups
- Assist in sales process and revenue forecasting
- Up-sell products and services during event process
- Review guest satisfaction and service behaviors with employees
- Assist in corrective action plans and service improvement initiatives
- Perform additional duties as assigned to meet business needs
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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