Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $31.00 - $34.00
Work Schedule
Flexible
Day Shifts
Weekend Shifts
Benefits
Medical
Dental
Vision
Life Insurance/AD
Disability insurance
Retirement Plan
Paid Time Off
holiday time off
Associate Shopping Program
Health and wellness programs
Discount Marketplace
Identity Theft Protection
Pet insurance
Commuter Benefits
Employee assistance program
Flexible Spending Accounts (FSAs)
Paid parental leave
Personal Leave
Job Description
Rapport is a specialized division within FLIK Hospitality Group, renowned for its focused expertise in guest and employee services, meeting and event planning, and conference center management. Unlike traditional recruitment agencies, Rapport is dedicated to fostering long-term career opportunities rather than temporary contract placements. This specialized division prides itself on investing heavily in its ambassadors, ensuring that employee growth and career development are at the forefront of its mission. With a commitment to providing tailored training and development programs, Rapport empowers its team members to reach their full potential and progress into advanced roles within the hospitality industry. As part... Show More
Job Requirements
- Minimum of high school diploma or equivalent
- At least 2 years of experience supporting meetings and events
- Strong organizational and multitasking skills
- Flexibility to work early morning, late evenings, and weekends as needed
- Proficiency with client scheduling software and Microsoft Office Suite
- Excellent verbal and written communication skills
- Ability to maintain a high degree of professionalism and discretion
- Ability to work independently with minimal supervision
- Availability to work flexible hours including evenings and weekends
- Commitment to delivering exceptional hospitality and customer service
Job Qualifications
- Demonstrated talent for interacting with a wide variety of people
- Ability to effectively organize and coordinate multiple priorities
- Ability to learn and develop new skills
- Ability to problem solve
- Shows expert client relationship, influencing, presentation, listening, and communication skills (written and verbal)
- Advanced computer skills and knowledge of office technology / equipment including Microsoft Suite
- Punctual, dependable, and dedicated to achieving operational excellence
- Discreet, ethical, and committed to maintaining a high degree of confidentiality
- A consistent professional approach, with a mindset to take ownership and responsibility
- At least 2 years of experience supporting meetings and events
- Flexibility to work early morning, late evenings and weekends depending on operational needs
Job Duties
- Anticipate project needs, prioritize work, meet deadlines with little supervision, and ability to work evenings
- Oversee reservations, cancellations, and holding requests through the client scheduling software
- Daily Outlook communication with clients and internal stakeholders to confirm meeting/event details including attendee counts, catering/tech needs and room set ups
- Serve as liaison with tech services, catering services, facilities, and any outside vendors on event-related matters
- Phone reception with clients for any changes or conflicts with specific requests they ask to be provided
- Sustaining prominent professionalism to change, resolve, or improve reservation requests by the client
- Daily walk through prior to scheduled meetings to confirm Audio/Visual equipment, catering, and room setup are successfully attained
- Schedule and participate in event walkthroughs with the clients and hosts
- Be knowledgeable of event spaces and event procedures
- Prepare event floorplans at request
- Facilitate weekly coordination meetings with contacts from the facilities, audio visual and security teams
- Be able to communicate event details through appropriate business lines
- Meet or exceed company initiatives and Key Performance Indicators (KPIs) that drive the company’s operational goals
- Update SOPs and other documents when required
- Assist with Meet and Greet service for high profile guests and clients when needed
- Assist with Reserve Space and booking conference rooms for clients
- Flexible to work early morning, nights and weekends upon request
- Other duties as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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