Job Overview
Employment Type
Temporary
Part-time
Compensation
Type:
Hourly
Rate:
Exact $25.00
Work Schedule
Flexible
Day Shifts
Weekend Shifts
Benefits
Fun meeting and greeting cruise guests
part time
Seasonal position
3-5 cruise days per week
flexible schedules
Weekend schedules mandatory
Pay rate of 25.00 per hour
Job Description
SMS International Shore Operations US, Inc. is a reputable company specializing in providing exceptional cruise hospitality and shore operations services. At the heart of one of the busiest aviation and maritime hubs, Seattle-Tacoma International Airport, SMS International focuses on delivering an outstanding guest experience for travelers embarking on cruises with major lines such as Norwegian, Oceania, Holland America, and Princess Cruises. Recognized for its commitment to professionalism, customer service, and operational excellence, the company plays a crucial role in ensuring smooth transitions and memorable beginnings and ends to cruise vacations.
This role is a part-time, seasonal position offering an excitin... Show More
This role is a part-time, seasonal position offering an excitin... Show More
Job Requirements
- high school diploma or equivalent
- prior customer service or related experience
- demonstrated ability to communicate in English sufficiently
- good organizational and customer service skills
- good communication and crowd control skills
- ability to work effectively in fast-paced environments
- ability to guide large groups and manage lines
Job Qualifications
- high school diploma or equivalent
- prior customer service or related experience
- demonstrated ability to communicate in English sufficiently
- good organizational and customer service skills
- good communication and crowd control skills
- ability to work effectively in fast-paced environments
- ability to guide large groups and manage lines
Job Duties
- Answers general questions in an accurate and pleasant manner
- takes initiative to assist each guest
- behaves courteously and professionally with employees and guests
- greets guests and fosters a welcoming atmosphere
- carries and displays approved signage visibly
- volunteers assistance and circulates in luggage area
- directs guests to proper areas such as check-in counters and waiting areas
- qualifies guests with transfers and consults manifest
- sells transportation proactively and handles transactions accurately
- provides information regarding transportation, pier experience, and sailing
- ensures special needs guests are handled respectfully
- escorts guests to buses and controls guest flow
- performs luggage sweep and reports leftover luggage
- cleans workstation and submits paperwork
- performs additional duties as assigned by management
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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