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Medical Support Assistant (Medical Receptionist)
Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $16.00 - $19.75
Work Schedule
Standard Hours
Day Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
remote work
Professional Development
team environment
Equal opportunity employer
Job Description
CVP is a distinguished healthcare and technology consulting firm known for delivering innovative solutions to critical challenges faced by healthcare, national security, and public sector organizations. With a commitment to driving lasting transformation, CVP partners with various institutions to enhance operational efficiency, improve healthcare delivery, and support national veterans' services. The company holds an esteemed reputation for promoting equal opportunity employment and fostering a workplace environment built on fairness, teamwork, and respect. CVP's dedication to employee growth and professional advancement ensures a supportive and inclusive culture where every individual is valued and encouraged to reach their full potential. As an... Show More
Job Requirements
- Ability to successfully undergo a Government-sponsored background investigation (US Citizenship required)
- High school diploma or GED equivalent
- Oral and written proficiency in English
- Minimum typing speed of 50 words per minute
- Minimum of 6 months of customer service experience
- Basic computer skills required with daily proficiency in Microsoft Office Suite
- Basic medical terminology knowledge and experience working in a medical setting required
- Proficiency in VA software systems or ability to learn upon onboarding
- No health or physical disability restrictions interfering with duties
- Must be able to work independently and exercise sound judgment
- Prior VA scheduling or medical support assistant experience preferred
- Knowledge of VHA Directive 1230 Outpatient Scheduling processes and procedures preferred
- Familiarity with HIPAA, Privacy Act, and VA information security policies preferred.
Job Qualifications
- High school diploma or GED equivalent
- Minimum of 6 months of customer service experience
- Basic computer skills including proficiency in Microsoft Office Suite
- Basic medical terminology knowledge with experience in a medical setting
- Proficiency or ability to learn VA software systems including CPRS, VistA, ISS, CTM, PCI, HSRM, and PPMS
- Oral and written proficiency in English
- Ability to work independently and exercise sound judgment
- Prior VA scheduling or medical support assistant experience preferred
- Knowledge of VHA Directive 1230 Outpatient Scheduling preferred
- Familiarity with HIPAA, Privacy Act, and VA information security policies preferred.
Job Duties
- Serve as the designated MSA scheduler and receptionist responsible for appointment scheduling coordination in accordance with VHA Directive 1230
- Schedule, track, and manage patient appointments including pre- and post-appointment contacts, cancellations, no-shows, and re-scheduling according to VA guidelines
- Process and resolve appointment no-shows within 24 hours and ensure scheduling actions meet VA timeliness standards
- Coordinate and authorize Veteran care with community providers in a timely manner
- Process community care consults via HealthShare Referral Manager and Provider Profile Management System
- Communicate with internal medical providers regarding VA Community Care rules and processes
- Validate and update patient demographic information including contact and insurance details
- Integrate health and administrative information into the Computerized Patient Record System and Veterans Health Information Systems
- Screen and receive phone calls promptly, adhering to professional telephone etiquette
- Respond to inquiries regarding service delivery
- Act as a Patient Relations Representative by addressing feedback and resolving patient and co-worker concerns professionally
- Manage assigned workload collaboratively to maintain efficient workflow
- Monitor incoming and outgoing faxes and mail in compliance with HIPAA standards
- Maintain National Telehealth Clinic profiles including grid access requests and provider grid changes
- Review data reports to coordinate patient appointments and communicate scheduling issues
- Prepare and ensure accuracy of correspondence
- Support the patient aligned care team
- Participate in team meetings to contribute to clinic goals
- Maintain compliance with VA Community Care scheduling and confidentiality standards.
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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